Digital IT Services Specialist Location: Toronto-661 University Department: Digital & Cyber Security Operations The Role: To provide technical and administrative services to ensure the delivery of PHO training services, provision of meeting room technology and seminar and convention services. To provide asset management, desktop and laptop maintenance and computer operating system imaging services and Tier1 and 2 support across PHO, including regional labs and offices. To provide technical expertise and support to the roll out of new infrastructure and other applications, new security tools and technologies and the resolution of issues. Key Responsibilities- Provides IT support services and coordination across PHO to meet the technical needs of customers during boardroom meetings, training, professional development activities, events (e.g., meeting room configurations, videoconferences, webinars), conducts site and room readiness inspections, maintains the Window Operating System image for meeting room computers and training laptops, provides troubleshooting of equipment including meeting room computers, audio/visual, training laptops, etc. Provides on-site and remote 1st and 2nd level support to PHO staff for downtown Toronto meeting room technical infrastructure. Provides remote 1st and 2nd level support to PHO staff for regional office meeting room technical infrastructure. Collaborates with service providers to provide 3rd level support for all PHO boardrooms across the province, in regional labs and offices. Coordinates booking and loans of training/loaner laptop computers and ensures these are maintained and technical problems are resolved. Provides one-on-one training to administrative staff or customer representatives on a range of boardroom related technologies including Cisco Video Conferencing Products; Audio Bridge use and configuration; Webinar set-up and configuration; OTN set-up and configuration. Writes end-user documentation to support use of training laptops, desktops and associated devices and other meeting/boardroom technologies, and creates, updates and enhances Standard Operating Procedures, documentation and guidelines relative to the infrastructure and security services. Consults with Ontario Public Health Convention (TOPHC) organizers to elicit technical requirements and ensures that laptops and printers are equipped with software and other technology that meets event requirements and ensure onsite IT support is provided. Maintains the IT Asset Inventory (desktops, laptops, monitors, phones, etc.) and associated contracts and agreements and ensures timely returns or renewals to avoid penalties. Works with the PHO managed service provider to ensure PCs and Laptops are configured with the PHO standard Windows operating system image for deployment by the managed service provider. Provides a range of technical services to support the roll out of new infrastructure, infrastructure applications and supports the implementation of new security applications and technology. Installs, configures and maintains the development environment, UAT environment and test facilities for PHO infrastructure applications, assists in testing and deploying infrastructure management and security software and develops, tests and deploys other relevant software applications. Provides 2nd and 3rd level technical support to problem resolution. Provides technical advice and support to PHO business staff and Digital & Data colleagues. Performs problem resolution including root cause analysis across the infrastructure, network and applications including analysis of performance and incident logs. Engages key stakeholders and undertakes postmortems on high severity incidents including documenting cause, impacts, resolution and recommendations to avoid recurrence and presents to senior staff and manager. Researches and evaluates new technologies, identifies those that can improve processes within Digital & Data and the business as a whole and recommends to Infrastructure, Network and Security Specialist. Other duties as assigned. Knowledge and Skills- Degree or diploma in computer science, industry certifications in system, network or security administration preferred. 3 years of experience providing technical support and training to users, asset management, Tier 1&2 support/resolution and advancing implementation of infrastructure/applications. Education and Experience- Knowledge of a range of audio, video, computing and software technologies as well as printer and wireless networks typically deployed in boardroom, training, meeting or convention environments to ensure that facilities and technology are matched to requirements and to facilitate problem resolution, maintenance and level 2 support activities. Knowledge of enterprise software such as SharePoint to provide level 1 support functions. Knowledge of building PC and laptop standard and custom software images to ensure that images are appropriate to need properly installed. Knowledge of facilities to ensure building management and contractors understand room and technology requirements and respond to changes when needed. Knowledge of formal IT hardware and software asset and inventory management processes and associated lease agreements or contracts to track asset life and expiry dates and arrange for return of assets or initiate extensions. Knowledge of PHO security requirements for desktop and mobile PCs to ensure proper protection and assist the Infrastructure, Network and Security Specialist. Planning and organizational skills to manage multiple activities, incidents, installs, requests for service, support, training and technical advice. Oral communication skills to gather and understand requests for meeting room, event and convention services and translate into a technical environment that meets customer needs. Oral communication skills to provide one on one training to administrative staff and customer representatives on use of technology. Written communication skills to create clear documentation and training materials. Oral communication and negotiation skills to recommend end of asset life solutions to Digital & Data management and get approvals for courses of action. Attributes and Competencies- Work is conducted within the framework of PHO policies, protocols and standards and Digital & Data best practices. Anticipates potential problems associated with setting up meeting room or remote environments, determines impacts and develops plans to mitigate issues should they occur. Conducts root cause analysis across the hardware and software environments to identify problems. Provides level 2 support to field service staff in the area of laptop, desktop and security troubleshooting. Position requires occasional travel to other locations both PHO and non-PHO for training and other business purposes. Duration: Permanent Hours of Work: Full time, 36.25 hours per week Compensation Group:Ontario Public Service Employees Union Salary :$34.42 - $40.92 Posting Date: 05-9-2025 Closing Date: 05-24-2025 Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition. Note: Internal candidates will be considered first. While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose. PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process. Public Health Ontario (PHO) is an agency of the Government of Ontario dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health. We link public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world. With our partners in government, public health and health care, we provide the scientific evidence and expert guidance that shapes policies and practices for a healthier Ontario. PHO has locations across Ontario, including 11 laboratory sites. We’re committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. For more information, visit publichealthontario.ca. Didn’t find a job that matched your profile? We are always looking to grow our talent pool of public health professionals. Introduce yourself and our recruitment team will have access to your profile for future job opportunities.
