Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary The Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive sales support. Responsibilities Pre-Sales Administration and Transactions Coordination Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region) Solves complex issues by engaging internal support teams Takes on SSA Lead role from Hub for countries without SSAs Provides ongoing dedicated Sales Support to local Sales team (EMEA specific) Provides input for Hub Quote-to Cash calls on issues to escalate (EMEA Specific) Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role Customer Engagement Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales Prepares and presents Operations part of QBR Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction Understands future customer builds and timing Handles Customer escalations and works cross- functionally to resolve them Complex Deal Support Reviews pipeline with Sales rep and identifies deals to work on Project manages multi-country deals engaging local SSAs Coordinates deal requirements with cross-functional deals to structure deal upfront Data Integrity Leads data improvement initiatives for country or region (Siebel, SFDC) Uses management reports to define corrective actions (Billing) Proactively cleans up data on committed opportunities Process and Policy adoption and reinforcement Monitors Sales compliance to policies in Sales Support Flags non-compliance to management Participates in cross-functional workshops to represent Sales Support Acts as a SME for tool or process Gathers input for Business Requirement documents Participates in UAT testing Creates and/or delivers process and policy training to Sales Teams as needed Qualifications 3+ years experience preferred Bachelor's degree preferred Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. 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