Permanent Full-Time Business Improvement and Innovation Lead
Out-of-Scope MCP 06
Executive Operations and Strategic Initiatives, Regina
Vacancy #03/F26
The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Business Improvement and Innovation Lead within the Executive Operations and Strategic Initiatives.
This position is required to work on-site.
Summary
The Business Improvement and Innovation Lead is responsible for providing senior leaders confidential analysis, recommendations and expertise that shape the design and implementation of strategic initiatives that support the successful achievement of SLGA’s corporate and division-level priorities.
The position will influence teams within the organization to reach the highest level of performance, and psychological safety, ensuring that every opportunity for customer service excellence, improvement and innovation are explored and actualized.
Core Competencies (Job Family – Professional)
Accountability (Level B) – Holds team members accountable and clarifies team expectations.
Communication (Level B)– Adapts communication.
Customer Service Excellence (Level C) – Builds customer relationships and identifies required improvements to service delivery.
Adaptability (Level C) – Recognizes future needs or changes within the work environment.
Teamwork (Level B) – Leads and develops team.
Primary Responsibilities
This position performance such duties and responsibilities as may be assigned including but not limited to the following:
Action Oriented Research
Conduct surveys, focus groups, and other feedback sessions to gauge satisfaction and identify improvement areas.
Monitor and analyze data and trends to propose proactive and practical solutions for enhancing customer satisfaction and employee engagement.
Perform research to deliver strategic insights, support decision making and inform recommendations to senior leaders.
Build Organizational Culture
Build SLGA’s knowledge and capacity in the areas of employee engagement, customer service excellence, continuous improvement and innovation.
Facilitating internal SLGA discussions that lead to improvements in these areas.
Ensure practices and changes in these areas are adopted, or uptake is increased, in day-to-day business (i.e. organizational change management).
Provide guidance, training, tools and coaching that supports SLGA employees to learn and improve in these areas.
Lead small, medium and large employee engagement events, in collaboration with stakeholders, to foster a positive work environment within SLGA and divisions (ex. Team building and recognition).
Promote a positive organizational culture, collaboration (i.e., a ‘one-team’ approach to opportunities that exist across the organization) and continuous improvement.
Build strong relationships with internal and external stakeholders.
Stay current with industry trends and incorporate innovative approaches into initiatives.
Customer Service Excellence
Provide advice and develop approaches that support business units in the design and implementation of customer service goals in SLGA’s strategic plan, including ensuring:
Accountability and Results: By engaging external stakeholders, and teams within SLGA, to ensure expectations are met or surpassed. This will be done, in part, by establishing benchmarks, goals, measures and outcomes.
Improvement and Innovation
Lead efforts to streamline processes, increase efficiency, and optimize workflows. Including leading the initiation, planning and facilitation of discussions needed to improve.
Measure the specific benefits and results realized from improvement and innovation initiatives.
Required Technical Knowledge, Skills and Qualifications
A degree in business administration (Human Resources or Marketing), public administration, public policy, social sciences, or related disciplines.
Minimum 3 years work experience in organizational development, customer service, employee engagement, continuous improvement, or related roles.
An equivalent combination of education and experience may be considered.
Demonstrated ability in developing and delivering customer and employee surveys using various software programs.
Excellent analytical and problem-solving skills, with experience in both quantitative and qualitative data analysis.
Demonstrated ability to independently identify issues and their underlying causes, assess viable options, recommend solutions, and implement appropriate courses of action.
Ability to apply experience, analytical and research skills in developing customer and employee surveys, resource tools and employee engagement strategies.
Exceptional communication, interpersonal and facilitation skills; this includes the ability to coach, influence, collaborate and build relationships at all levels of the organization.
Strong oral and written communication skills; this should include the ability to present, facilitate and write a variety of government documents.
Ability to work independently and with cross-functional teams.
Ability to adapt to changing deadlines using excellent planning and scheduling techniques to achieve targets and goals, ensuring that the value of the solution being delivered is aligned with the business needs.
Commitment to delivering exceptional customer service and fostering a positive work culture.
Strong alignment and support for SLGA’s values, openness to feedback and a commitment to continuous learning.
Certification (s) or experience in Project Management, Business Analysis, continuous improvement (e.g., Lean, Six Sigma, Theory of Constraints, Appreciative Inquiry, Total Quality Management), or change management is an asset.
Experience with Microsoft SharePoint, PowerBI, Power Automate and\or graphic design programs is an asset.
Travel Requirement
This position requires occasional in-province travel.
Working Conditions
Core office hours are 8:00 a.m. and 4:45 p.m. Monday to Friday, with scheduled days off taken at their own discretion excluding statutory holidays such as New Year’s Day, Good Friday, Easter Sunday, Remembrance Day and Christmas Day. The majority of the work day is spent sitting at a desk keyboarding. The Business Improvement and Innovation Lead must demonstrate their commitment to safety by consistently ensuring the well-being of themselves and others in the workplace.
What We Offer
We offer a range of benefits to support the well-being and professional growth of our employees, including:
Competitive Wages: $76,548– $99,492 per annum.
Professional Development: Access to training and development programs.
Health and Safety: Comprehensive safety training.
Positive Work Environment: A supportive and inclusive workplace culture.
Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.
How to Apply
Please submit your application by applying online.
Both your cover letter and resume will be used in the screening process. You must clearly indicate how you have acquired the relevant technical knowledge outlined above. Candidates who have been screened into the competition will be required to participate in an assessment and interview.
The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.
Application deadline: 11:59 pm, 2025/05/21
Vacancy number: 03F26
Expected Screening Start: 2025/05/22
Potential Start Date: 2025/06/16
SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Indigenous people, persons with disabilities and visible minorities are encouraged to self-identify.
