Are you passionate about solving technical challenges and helping people? Do you
thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as
an ITS Support Engineer and be part of the engine that powers Amazon’s seamless
operations. We're seeking customer-focused, innovative problem-solvers who excel
in a fast-paced, collaborative environment. As a part of our IT Services team,
you'll have the opportunity to make a direct impact on Amazon's corporate global
workforce, making sure their laptops, servers, and websites work seamlessly so
they can build the technology that businesses worldwide rely on.
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's
corporate employees’, providing seamless end-to-end services and frictionless
on-site technical support ensuring productivity remains secure and
uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and
customer focused, owning the overall IT experience. They guarantee our employees
have the tools and resources they need to be successful, innovative and
efficient.
ITS Support Engineers have an advanced understanding of IT standards, systems
and equipment deployed throughout Amazon. They can work independently or
collaborate with partner teams and contractors managing projects while
maintaining a high level of productivity to meet goals. Quickly adapting to new
processes and procedures, they act as a mentor and main partner for escalations
within the team.
Your day will be filled with exciting challenges and opportunities to showcase
your technical expertise. You’ll engage with Amazonians across various teams,
owning and recognizing their unique IT needs and provide personalized
high-quality support. You'll be a trusted advisor, a problem-solver, taking
initiative to diagnose, troubleshoot and resolve a wide variety of specialized
hardware and software issues implementing successful solutions. Our Engineers
guide and empower technical and non-technical Amazonians through the
ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting
and resolving issues successfully, evaluating log files to determine the health
of systems, software and hardware
- Provide on-call support for high severity incidents and act as an escalation
point of contact for team
- Assist with activities to triage and escalate system or network outages to
reduce downtime
- Understand and execute change management activities in a high availability
environment
- Participate with partner teams and vendors on continuous improvement projects,
defining requirements and managing execution to deliver operational excellence
and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers and new team
members as a mentor, seeking and leveraging diverse perspectives in all
activities
- Continuously expand skills, learning the latest technologies and maintaining
knowledge of IT policies to provide technically accurate solutions
A day in the life
If you are not sure that every qualification on the list above describes you
exactly, we’d still love to hear from you! At Amazon, we value people with
unique backgrounds, experiences, and skill-sets. If you’re passionate about this
role and want to make an impact on a global scale, please apply!
About the team
Our IT Services team is a dynamic and diverse group of passionate
problem-solvers who thrive on challenges and continuously push the boundaries of
innovation. We foster an inclusive and collaborative environment where every
voice is heard, and every idea is valued. Join us and be part of a team that
truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be
curious. Our employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and learning
experiences, including our Conversations on Race and Ethnicity (CORE) and
AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We're continuously raising our performance bar as
we strive to become Earth's Best Employer. We embrace curiosity and continuous
learning, empowering you to grow both personally and professionally through
mentorship, knowledge-sharing, and career-advancing resources, helping you
develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real
impact, apply now to become an ITS Support Engineer at Amazon!
