Description
Location: Suite 505 - 750 West Broadway, Vancouver BC Canada V5Z 1H4
Status: Permanent, Full time (40 hours per week)
Schedule: Monday to Friday, 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required.
Our team and what we’ll accomplish together
Xray 505 (acquired by TELUS Health) is a state-of-the-art medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialize in personalized breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X-Ray, ensuring a wide spectrum of medical imaging needs are met under one roof.
Operating in a fast-paced, multifaceted environment, Xray 505 prides itself on delivering efficient and high-quality care. Our busy medical imaging office offers a unique work setting that combines cutting-edge technology with a commitment to exceptional patient service. As part of the TELUS Health family, we continue to uphold our reputation for excellence in medical imaging while benefiting from the resources and innovation of a leading healthcare technology company.
What you’ll do
Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service
Coordinate and optimize appointment scheduling, balancing patient needs with provider availability
Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings
Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality
Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness
Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities
Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members
Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations
Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations
Qualifications
What you bring
Outstanding communication skills with a professional demeanor
Dynamic and enthusiastic personality that energizes team environments
Proven ability to be a motivated team player who drives results
Expert at multi-tasking with strong prioritization and coordination abilities
Demonstrates grace under pressure and maintains composure in fast-paced situations
Diplomatic approach to handling challenging scenarios with confidence
Track record of delivering exceptional customer/patient service experiences
Strong interpersonal skills with a client-focused mindset
Great-to-haves
Proficiency working with Accuro EMR (Electronic Medical Record) system
INDTH
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