Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.
Job Title: Manager of Temporary Resident Settlement Services
Location: St. John’s, NL
Position Type: 1 full-time position until March 31, 2026 with possibility of extension pending budget availability and satisfactory performance
Closing date: Until filled
Reporting to the Director of Resettlement and Settlement Services, the Manager of Temporary Resident Settlement Services is responsible for overseeing the delivery and reporting of provincially funded settlement services. This role ensures that clients are supported to successfully transition to life in Newfoundland and Labrador, through effective team management, coordination of resources, and collaboration.
Roles and Responsibilities:
Manage program staff to ensure delivery of settlement services meets established outcomes
Directly supervise staff serving temporary residents, including Settlement Officers
Oversee settlement service delivery, ensuring compliance with policies and federal/provincial privacy and reporting regulations
Ensure accurate and timely completion of client and program documentation
Work closely with division managers and coordinators to ensure high quality, wrap-around services for all newcomers in the province
Develop joint initiatives with ANC divisions to address client needs and optimize service delivery
Collaborate with internal teams including LINC, Employment and Satellite Offices to provide referral information, ensuring comprehensive support for clients
Continuously monitor and improve the input of client profiles and service statistics in NewOrg, for use in monthly, quarterly and annual reports; implement improvements to enhance service quality
Ensure program operations comply with agency policies, funder agreements, and regulatory requirements
Proactively identify and address program challenges, escalating unresolved issues as needed
Regularly review and update program policies and procedures to enhance service delivery
Provide leadership, supervision, and guidance to program staff, promoting a collaborative and inclusive work environment
Facilitate professional development opportunities and training to build staff capacity in settlement services
Conduct performance reviews, set objectives, and resolve team conflicts when necessary
Build and maintain partnerships with community agencies, external stakeholders, and relevant organizations to enhance program delivery and provide high quality settlement services for eligible clients
Support the Director in ensuring programs meet funder requirements, including specified outcomes, financial compliance, and timely reporting
Qualifications and Experience:
Bachelor’s Degree (in Human Services, Public Administration, or a related field)
Proven leadership and team management experience in a settlement or social services context
Strong organizational skills and ability to prioritize in a fast-paced environment
Excellent communication and interpersonal skills
Knowledge of settlement services, community engagement, and best practices
Proficiency in Microsoft Office Suite and data management systems
Financial management and reporting experience is an asset
Ability to establish and maintain strong partnerships with community organizations and stakeholders
Conditions of Employment:
Legal authorization to work in Canada
Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
Valid class 5 NL driver’s license and daily access to a reliable vehicle is required
Some travel may be required
Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary
How to Apply
Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/206
Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.
Visit us on-line at: www.ancnl.ca.
