As the Manager of Network Implementation and Continuous Improvement, you will be responsible for leading the prioritization and execution of strategic initiatives across the Desjardins Agent Network (DAN). This role emphasizes effective change management, cross-functional collaboration, and a commitment to continuous improvement, leveraging insights from the Agent Agile Cell and Voice of the Customer tools. More specifically, you will be required to: Lead the prioritization, planning, and implementation of projects and initiatives across the DAN network, ensuring alignment with organizational priorities and successful execution. Coordinate and drive continuous improvement efforts by collaborating with internal teams, including the Agent Agile Cell, and utilizing Voice of the Customer insights to enhance service delivery and operational efficiency. Develop, implement, and monitor the unit’s action plan, ensuring it aligns with Desjardins’ strategic orientations and complements the objectives of other administrative units. Establish and promote effective management practices that support change management, talent attraction and retention, skills development, employee engagement, and diversity—reflecting Desjardins’ values. Support the execution of the administrative unit’s action plan by managing individual and team performance in a performance-driven environment. Continuously improve processes under your responsibility to optimize efficiency, quality, and member/client satisfaction. Promote and embody Desjardins Group’s cooperative values in all aspects of leadership and team collaboration. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor’s degree in a related field A minimum of nine years of relevant experience including three years of management experience Please note that other combinations of qualifications and relevant experience may be considered Expert knowledge in project methodology with demonstrated experience leading project teams Intermediate knowledge of the Desjardins Agent Network Collaborates, Interpersonal Savvy, Trust Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Management (FG) Unposting Date 2025-06-12 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
