Job Summary Job Description What is the opportunity? This role supports our clients and ensures client success through periodic engagement and exceptional service. The incumbent must build strong relationships with key decision makers within client relationships and across the broader RBC Investor Services (IS) sales, operations, product, compliance teams critical to the end-to-end client lifecycle. In addition, this role will be responsible for the Digital Adoption of their clients and for finding creative ways to increase this digital adoption. With a consultative, solutions orientated approach; they will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships. What will you do? Own the client strategy, and overall quality of engagement with client Ensure deeper connectivity at client’s executive, management and operational levels Fully understand client requirements and strategic direction and growth opportunities Take the lead on all commercial and legal contract discussions / negotiations / administration including RFPs/RFIs Actively take part in industry events, representing and promoting RBC IS as a key player in the Canadian custodian landscape. Lead on Strategic Relationship Reviews Yearly/Annually Lead and ownership of semi annual/annual Service Review Prep and Execution including distribution of Service Level Standards Scorecards Identification of Cross Sell/Upsell Opportunities and refer where appropriate to the business development team Maintain up to date and accurate MCV client profiles including at risk, relationship status, contact and deal information Conduct a gap assessment to identify client specific opportunities to improve digital adoption Analytics of client data to drive improved experience and improved financial results Creation and distribution of client call reports covering key strategic discussions and escalations What do you need to succeed? Must-have 6-10 years of work experience within the Asset Servicing or Asset Management space Experience in account management and interacting with senior level decision makers Bachelor's degree in related field of finance or business Advanced MS Excel, PowerPoint and Word skills are required Nice-to-have French is beneficial as you may serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Customer Service, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, Product Services, Teamwork, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-03 Application Deadline: 2025-06-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
