Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
Job Summary:
As a Partner Operations Manager for our rapidly-growing Partner business, you will play a pivotal role in driving operational excellence and empowering our Partners and Channel Managers. You will be supporting Channel, Cloud Marketplace, and Systems Integrators partnerships. This role requires a hands-on, problem-solving mindset and the ability to adapt quickly to change while supporting functions like onboarding, deal support, data integrity, and escalations. If you’re innovative, thrive in dynamic environment, and are eager to make an impact, we want you on our team!
Key Duties & Responsibilities:
Oversee the Partner application process and maintain compliance standards across the Partner network.
Develop and implement efficient onboarding/offboarding procedures for Partners and Channel Managers.
Maintain accurate and up-to-date data across CRM and PRM systems through regular audits and updates.
Support deal registration, pipeline management, CPQ workflows, and Cloud Marketplace private offers.
Manage and prioritize Partner support cases, driving timely resolutions and identifying areas for improvement.
Qualifications & Experience:
5+ years of experience in partner operations, sales operations, or a related role in high growth environment.
Expertise with CRM (e.g., Salesforce), Tackle, and PRM systems.
Strong organizational, analytical, and communications skills, with a knack for simplifying complex processes.
Proactive, detail-oriented problem solver with the ability to juggle multiple priorities.
Collaborative mindset, eager to roll up your sleeves and work with cross-functionally to drive results
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Life insurance
Commuter benefits
401(k)
Salary: $125,000-$150,000 annually
