The Conference Centre Coordinator will act as the first point of contact for our guests. This position will play an instrumental role in delivering excellent customer service to both internal and external clients for all clients utilizing all meeting rooms and Executive Floor facilities. They must have strong written and verbal communication and be well-organized with strong attention to detail. Position Responsibilities: Act as first point of contact for Conference Centre guests providing a warm and friendly welcome, ensuring all customers feel valued and comfortable Efficiently handle all front desk activities, including managing emails, and directing guests to their respective conference rooms. Review and identify meeting/event objectives with client and discuss requirements. This includes the size of meeting/event, timing, location, attendance, audio-visual equipment, and meeting amenities. Main correspondent for client meeting requests and inquiries; ensuring that requests and queries are met, logged, recorded, and the appropriate supporting parties are advised accordingly. Address guest inquiries and resolve any issues promptly and professionally, ensuring a high level of customer satisfaction. Collaborate with the Executive Technology Services and Corporate Real Estate, and catering teams to ensure seamless execution of meetings and maintain facilities to the highest standards. Contribute / assist in championing the needs for continuous improvement. Ensure the reception area and conference rooms are clean, tidy, and presentable at all times. Other duties as assigned. Preferred Qualifications: High school diploma or equivalent required; additional qualifications in hospitality or office administration are a plus. Previous experience in a receptionist or customer service role is preferred Familiarity with booking events and calendar management (EMS Program) Capable of handling multiple tasks simultaneously without compromising on quality. Excellent interpersonal skills with a genuine desire to help other with a positive attitude and the ability to maintain high energy levels throughout the day. Comfortable using office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), familiarity with booking and scheduling systems, and basic troubleshooting of office equipment. Flexibility, sensitivity, and professional conduct is essential. Negotiation and conflict management skills. Ability to identify necessary resources, negotiate appropriate support, and provide training as required. Provide back-up meeting event support when needed. Ability to learn and process information quickly. Ability to think quickly and resolve issues in a calm and efficient manner. Ability to interact with all levels of an organization up through the executive level, maintaining professionalism. Client satisfaction and client relationship building Maintain a professional and polished appearance. Able to work overtime when required. Be open and flexible to changes in a dynamic environment. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement In Office Salary range is expected to be between $53,775.00 CAD - $89,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
