About this Position We are looking for a Platinum Specialist to join our Platinum Call Centre. Responsibilities and Qualifications Responsibilities: Handle calls from our top Canadian leaders, providing them with specialized and expedited service to assist them in reducing administrative burdens Handle inquiries and provide support to our Leaders in all aspects of Life Operations: Life Policies, Commissions, Licensing and PFSL Work closely with management identifying opportunities for improvement and making recommendations to improve the Field’s overall experience with the Home Office Ensure quality service is being provided which includes resolve inquiries without further need for follow up; should follow up be required, they will maintain ownership of the issue and see it through completion Proactive in reviewing our leaders’ statistics and helping them stay focused on company targets Responsible to develop and maintain relationships with Top Producer Members Prepare and analyze business statistics Remain current on the ongoing changes made to all policies and procedures Responsible for protecting the company’s authority to do business by complying with legal and ethical standards, policies and procedures Miscellaneous duties as may be required Qualifications: University degree or equivalent of knowledge and skills acquired through related work experience in Insurance Industry Excellent verbal and written communication skills in English and French Ability to adapt to changes in procedures or policies, quickly and efficiently Experience in sales or business ownership an asset Recognized self-starter with the ability to take initiative and think outside the box Act as an Subject Matter Expert in all areas of Life Insurance Operations and PFSL Excellent problem solving/analysis skills Consistently excel in service expectations Ability to prioritize, strong attention to detail and ability to work under pressure Ability to adapt to changes in procedures or policies, quickly and efficiently Able to perform assigned tasks within the specified time frames and meet quality expectations Able to work with various key personnel and management in order to better serve our Top Leaders Must be proficient in MS Office (word, PowerPoint, excel) It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial products and services to middle-income families in the United States and Canada. Since 1977, Primerica has provided essential financial services and products that have helped millions of middle-income households protect their families and save for the future. We insure over 5.7 million lives and have over 2.9 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 3,400 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting more than 141,000 licensed financial representatives across North America. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years. Awards and Recognitions Forbes America’s Best Midsize Employers Newsweek’s America’s Greatest Workplaces USA Today’s Top Workplaces USA Atlanta Journal-Constitution’s Top Workplaces #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily Our stock is traded on The New York Stock Exchange under the symbol “PRI.” If you need an accommodation with any part of the application process, please email Recruiting@primerica.com. www.primerica.com PRIMERICA CAREERS Don't see a job that you are interested in? Introduce yourself and submit your resume to our recruiters. We'll get in touch if there's a role that seems like a good match.
