Company DescriptionYour happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!We are hiring a full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues. This position requires on-call after-hours support, weekend availability and shift schedule flexibility. At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.Job DescriptionAnswer incoming helpdesk calls, emails, and support tickets in a timely mannerMonitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team membersProvide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.Install and configure software application and systems ensuring they meet company needsEnable support for system access, including creating and managing user accounts, operations and software licensing.Provide support for mobile devices including configuration and management.Document and tracks issues, status and resolution using incident management tools.Conduct ticket reviews, statistic reports and execute special projects as required.Provide excellent customer service and maintain a positive relationship with end-usersQualificationsUniversity degree in IT or equivalent work experience, with minimum 1 year in technical supportProficiency in MS Office365, mobile device management, and industry-standard business software applicationsUnderstanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practicesExperience with hardware and software configuration, troubleshooting, and deploymentKnowledge of mobile OS, devices, and printer supportProfessional phone etiquette and rapport with users of varying technical expertise
