LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com Position: Branch Operations Manager Location: Sarnia, Ontario Job Type: Full Time Status: Exempt Reports to: District Operations Manager This is a safety sensitive position SUMMARY OF ROLE The Branch Operations Manager will work closely with District and Area Operations and Sales personnel, and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service, Warehouse, Fabrication and Field Service areas to achieve maximum efficiencies and performance goals of the company. RESPONSIBILITIES Must maintain 100% commitment to safety policies and procedures. Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents. Monitor, review and manage all Non-Conformance and Corrective Actions as required by LGG Industrial's Quality process and submit QCFE’s. Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories. Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate. Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection, packaging and service programs to ensure we price products correctly for the services provided. Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained, Drives accountability to CSSR metrics. Monitor and manage critical KPI’s for the branch including orders shipped vs internal SLA, lost quote review and action log, inventory, pricing and lead times. Evaluate and review associate's performance; support their development, encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified. Engages both Ops and sales team to achieve high levels of customer satisfaction. Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented. Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete. Participate in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations. Monitor and respond to KPI’s to strengthen results and provide feedback on team performance. Provides operational and resource support to other locations as needed. Establishes production schedules and assigns jobs to production/warehouse and customer service associates Assembles components, tests, inspects, identifies and packages resale products, as needed When required, processes incoming inquiries into company sales system. Builds and maintains strong internal and external relationships Ensures required quality-related documentation is maintained Complies with the employee handbook and company policies governing associate conduct Performs additional duties as assigned. COMPETENCIES Knowledge: Production & Distribution, Customer service. Mechanically inclined. Understand warehouse processes. Carrier procedures; shipping and receiving. Systems knowledge, order entry, inventory management. Skills Experienced leader capable of building and maintaining a high performing team. Strong planning skills, works efficiently. High level of computer proficiency; demonstrated ability with variety of software products. Well organized; able to prioritize workloads Strong communication skills Detail oriented; analytic. Demonstrates initiative QUALIFICATIONS College degree preferred, will consider equivalents. 5-8 years supervisory experience. Relevant industry experience preferred. Total Rewards Competitive compensation plan Health Benefits: medical, dental, vision, short term and long term disability Defined Contribution Pension Plan Paid time off Competencies Analyzing Self Starter; performs at a high level with minimal supervision Strong written and verbal communication skills Builds working relationships across multiple functions; able to assess and respond to needs of multiple stakeholders. Equal Opportunity Employer It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Because we need you just as much as you need us. Together we are unbeatable! Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it. LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.
