Career Category Medical Services Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position: Bilingual (FR/ENG) Associate or Sr. Associate, Medical Information Reports to: Senior Manager, Medical Information Location: Mississauga Flexible Commuter What you will do Let’s do this. Let’s change the world. In this vital role you will answer and triage incoming inquiries to Amgen Medical Information. Responsibilities Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines Identifies and reports adverse events and product complaints within one business day Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team Supports Medical Information Product Champions with literature searches and complex inquiries Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements. Performs other duties as assigned What we expect of you We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications. Basic Qualifications: Bachelor’s degree Fluency in both English and French AND Must be able to work 9am-5pm Eastern Time Preferred Qualifications: MSc, PhD, PharmD, MBiotech Experience in Medical or Drug Information Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process Strong organizational and interpersonal skills Attention to detail Ability to balance multiple tasks Demonstrated time management skills Ability to work in a team environment and/or independently as needed Practical experience in patient care Outstanding computer and keyboarding skills (proficient in Microsoft Office) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. Amgen Canada is proud to be the only biopharmaceutical company awarded as a LinkedIn Top 25 Company to grow your career - Click HERE for more details. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen
