Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion. Reporting to the Senior OEM Sales Manager, the Sr. Customer Service Supervisor is responsible for leading a team of customer service associates, developing strategies to provide timely, efficient, and accurate communications, and ensuring industry-leading customer satisfaction and ease of business with OEM customers. About Your Role: Coaches and manages the daily work activities and may have accountability for the performance of the team. (50%) Build Inside-Sales capabilities to identify cross-selling opportunities, new customers, warm-up leads, and support OEM team with market & customer targets. Build forecasting and forecasting follow-up tools and procedures. (40%) Sales and Marketing: Distribute product announcements and email blasts; relay customer feedback on pricing, promotions, products, and availability. (10%) Other duties as assigned. About You: Education: Bachelor or university degree Experience: Five to seven years of experience Experience working with global original-equipmentl manufacturing (OEM) customers Management experience Deep knowledge of customer service function Advanced knowledge in MS Office Strong analytical skills Strong communication skills Detailed experience with ERP systems, especially SAP. Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day. We offer a comprehensive benefits package, including: Medical, dental, and vision coverage 401(k) with company match and annual contribution Paid time off and 11 holidays $850 Lifestyle Spending Account Tuition reimbursement (up to $20,000) Lean Six Sigma certification and career development opportunities Life, disability, and voluntary insurance options. #LI-KRL Salary Range: The salary offered will vary depending on your location, job-related skills, knowledge, and experience. Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day. Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.
