Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
Hybrid Role: We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum 3 days per week.
Role Summary
As the Inside Sales Representative, you will be responsible for increasing sales and satisfaction for a combination of Spa Partners within North America. You will nurture new and existing Spa Partner relationships and manage the accounts from our Vancouver Central Office. You will also conduct daily outbound sales calls to discuss sales trends and sales results, provide expert knowledge of products and promotions, and deliver key support and communications. In this role, you will be reporting to the Sales Team Lead.
Responsibilities
Place daily sales calls to all existing Eminence Spa Partners to promote sales
Investigate and conduct business meetings with Spa Partners to learn about their business model, sales within the spa, and feedback on products
Review sales reports and determine sales potential by suggesting additional and/or alternative products or services to meet Spa Partner needs
Educate Spa Partners on Eminence’s sales programs and support the execution and implementation of Eminence’s sales support
Manage account details in Client Management database
Educate on current promotions and increase new product launch adoption
Assist Spa Partners to create custom treatment protocols to complement spa promotions
Complete quarterly audits of all Spa Partner pricing, account presence, and websites, to ensure that Eminence is prominently displayed
Conduct follow-up trainings phone calls for completed trainings in assigned territory and upload gratis for Spa Partners into their account file
Inform Spa Partners of upcoming Advanced Education Seminars and Tradeshow Events
Qualifications
Customer service experience – minimum 2 years
Inside Sales experience (particularly in a call center environment) – minimum 1 year
Client/account management experience – minimum 1 year
Background in the Esthetic or Health & Beauty industry – asset
Experience with Eminence product line – asset
Outside Sales experience – asset
Customer Relationship Management (CRM) software experience – asset
Second language – asset
Excellent sales, customer service, communication, and problem-solving skills
Excellent attention to detail, organization, and multi-tasking skills
Total Rewards
Competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, and 1:1 meetings with your leader
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, May 7th, 2025 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
