We are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a fantastic opportunity to be part of a small, friendly, and supportive team within an experienced GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations. Configure and adjust live game features based on GameOps planning Work closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to production Investigate and troubleshoot live game issues by collaborating with developers and QA testers Use problem-solving skills to identify and resolve player-facing issues Explore new ways to automate manual and repetitive tasks to improve efficiency What We're Looking For Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games) Understanding of client/server applications and release management Experience with Jira or similar project management tools Familiarity with JSON, XML, or equivalent formats for configuring game features Basic proficiency in Excel or Google Sheets for data tracking and analysis Knowledge of market testing processes, including A/B testing and market segmentation Understanding of feature rollout strategies and their impact on player engagement Nice to Have Experience with LiveOps tools (e.g., Braze, Airship). Familiarity with SQL or data analysis tools. Knowledge of player engagement and monetization strategies Required Soft Skills Detail-oriented, with a strong focus on delivering results Resourceful and proactive, able to take initiative Strong communicator with excellent interpersonal skills Analytical and inquisitive mindset, eager to solve problems and optimize processes Why Product Madness? As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gda?sk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse. We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category. So, what’s stopping you? Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. For further information visit the Group's website at www.aristocrat.com Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more: Read the full disclosures Read the summary
