Company: ClaimsPro LP Bilingual Administrative Assistant (Dieppe, New Brunswick) Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. Responsibilities: Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner Professional telephone manner and excellent communication skills both written and verbal Ability to problem solve and work well independently and in a team environment Strong organizational skills with an ability to re-prioritize tasks and manage time effectively Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization Ability to work well under pressure and maintain composure in a fast paced and changing environment Maintaining applicable information and data entry within internal claims management software. Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster Transcribing reports and statements when required Processing client invoicing for claims and prepare files for closure Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries Reception relief answer phones and forward calls in a timely, professional and efficient manner Other duties as assigned Qualifications and Experience: • A post-secondary diploma preferably in Office Administration • Bilingual in English and French • Experience in an administrative support environment would be an advantage • Previous experience within a dynamic team will be given preference. • Previously demonstrated ability to execute high attention to detail • Demonstrated ability to manage changing priorities and proven organizational skills • Demonstrated behaviors showing initiative behaviors and follow-up skills • Demonstrated ability to maintain a high level of confidentiality • Demonstrated professionalism and work ethic • Proven ability to contribute to and work well within a team environment • Intermediate experience with Word, and strong Excel skills are required • All other computer applications –must have the aptitude and ability to learn as required • All prospective employees must pass a background check Environment/Working Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in]/SCM Services d’assurances (SCM), un important fournisseur nord-américain de services d'assurance et de gestion des risques, a annoncé aujourd'hui qu’il a remporté un Prix de la meilleure culture de Kudos. https://lnkd.in/gUr8eV2C [lnkd.in Kudos-Winner-Culture-Innovator-2024/Kudos-Culture-Dentrepreise-Innovateur 2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. À propos de nous Dans le monde en évolution rapide des services de gestion des risques, SCM Services d’assurances s’est distinguée comme chef de file en matière d’innovation et d’excellence. En tant que le plus grand fournisseur privé de services d’assurance au Canada, notre position à l’avant-garde de l’industrie a été rendue possible par la qualité de notre personnel et l’ampleur de ses capacités techniques. Nous recrutons, formons, éduquons et soutenons les meilleurs et les plus brillants et nous leur donnons les moyens, les outils et la technologie dont ils ont besoin pour fournir aux clients la meilleure qualité de service. Notre engagement ferme envers l’apprentissage continu anime toutes les branches de notre organisation et contribue à notre succès. Nous travaillons avec passion et dévouement, et nous ne compromettons jamais notre quête de l’excellence. Venez partager l’expérience de SCM ! Note: SCM Services d'assurances et ses sociétés affiliées accueillent et encouragent les candidatures de personnes à mobilité réduite. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.
