About this Position We are looking for a Bilingual Customer Service Rep to join our Communications department. Responsibilities and Qualifications RESPONSIBILITIES: Handle incoming client/agent calls regarding life insurance Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information Process client/agent requests/policy administration Ensure quality service is being provided which includes following the call path and monthly monitoring Adhere to complaint handling and privacy procedures Remain current on the ongoing changes made to all policies and procedures Miscellaneous duties as assigned QUALIFICATIONS: Post-secondary education or equivalent knowledge and skills acquired through related work experience Excellent verbal and written communication skills in English and French Self starter, quick learner, able to adapt well to constant industry changes Minimum 1 year comparable customer service experience Thrives in a fast-paced communications environment Sound decision making and organizational skills Basic computer skills BENEFITS: Competitive salary Health, dental, and vision insurance Paid time off and holidays Hybrid Opportunities for professional development and advancement It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial products and services to middle-income families in the United States and Canada. Since 1977, Primerica has provided essential financial services and products that have helped millions of middle-income households protect their families and save for the future. We insure over 5.7 million lives and have over 2.9 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 3,400 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting more than 141,000 licensed financial representatives across North America. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years. Awards and Recognitions Forbes America’s Best Midsize Employers Newsweek’s America’s Greatest Workplaces USA Today’s Top Workplaces USA Atlanta Journal-Constitution’s Top Workplaces #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily Our stock is traded on The New York Stock Exchange under the symbol “PRI.” If you need an accommodation with any part of the application process, please email Recruiting@primerica.com. www.primerica.com PRIMERICA CAREERS Don't see a job that you are interested in? Introduce yourself and submit your resume to our recruiters. We'll get in touch if there's a role that seems like a good match.
