What it’s like to be a Northbridge Account Administrator Specialist The Account Services Specialist is responsible for the administration and servicing of assigned programs in accordance with established guidelines and business objectives. This role involves ensuring compliance with program guidelines by reviewing premium and claim reports, booking premiums, and addressing non-compliance. Responsibilities include communicating with accounting and claims departments, monitoring program trends, and applying best practices. Additionally, the role involves improving work processes, collaborating on projects, reviewing new business documentation, updating contracts, ensuring legal compliance, adjusting Gap claims, and recommending pricing for Gap/Warranty programs. We want your talent If you are great at: Administration and servicing Reviewing and evaluating periodic premium and claim activity reports for compliance. Ensure adherence to reporting, premium production, claims management, and settlement protocols. Book premiums and maintain internal Excel workbooks for monitoring. Present claim activity reports to the claims department and address their concerns. Developing and maintaining a professional relationship with customers in order to enhance and contribute to customer satisfaction, quality service and problem solving. If you have Actively pursuing CIP designation. Post-secondary school education and/or equivalent on the job experience. 7 years of experience in property and casualty Insurance industry insurance risks (warranty and service contract experience is welcomed), including data analysis, coverage review and form creation. Working knowledge of the company’s business philosophy, corporate structure and target customer. Ability to work within and adapt to PC oriented environments, including e-mail and internet skills. We really mean it when we say we put you first. Here are a few ways how: Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-AK1 #LI-Hybrid Who we are: We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process. Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
