Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are seeking an experienced Senior Ovation Claims Advisor. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team! What you’ll do: Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures Responsible for the issuance of payments to vendors, customer and experts Maintain the accuracy and integrity of data collected in Aviva systems Analyze estimates, value of claims, negotiate, and settle claims accordingly Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss Communicate policy coverage and benefits to customers Investigate and document cause of loss and quantum Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property Maintain relationships with internal and external partners involved in management of customer claims Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks. Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance Maintain the accuracy and integrity of data collected in Aviva systems Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures Continuous improvement of customer experience/outcomes, indemnity and expense excellence Measured demonstration of relevant Regulatory and Legislative compliance What you’ll bring: Minimum 4+ years of first party claims handling experience, including both personal auto and property claims Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter CIP or FCIP Industry designation or other relevant professional insurance qualification University Degree or College Diploma or equivalent Property technical work experience Superior technical competence in Personal insurance Experience in handling VIP/high net worth, Private Client claims handling Basic property claims scoping and estimating understanding/knowledge Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively Computer proficiency; Excel, Word, PowerPoint, Outlook Superior analytical, problem-solving and decision-making skills Bilingualism in a second language is considered an asset Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset What you’ll get Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Hybrid flexible work model Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
