Synopsis of the role As a Salesforce Business Analyst, you would analyze business processes, gather requirements, be involved in the design and configuration of Salesforce solutions, and manage projects. ?You will also be required to work closely with business stakeholders and other members of the team. You would be expected to have knowledge about integrating Salesforce solutions with other enterprise cloud technology systems and meet other business requirements. Develop training materials to help end-users understand and efficiently use new systems - which ultimately leads to higher adoption rates and creates stickiness within the platforms being used. What you’ll do Collaborate with multiple levels of the sales, marketing, finance and operations organizations to understand current business issues and pain points. Identify opportunities to leverage the Salesforce platform to address pain points and drive business value. Partner with business stakeholders to understand current business processes, identify gaps between current processes and enterprise process, define solutions to address gaps, document user stories and business requirements and associated business value. Support prioritization of user stories across multiple business processes and stakeholders. Design and implement business solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery. Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository Assist in designing the data and solution architecture to support business processes Collaborate with Process Owner/Architect, Admins and IT partners on complex technical solutions Document acceptance criteria and testing requirements for positive, negative and regression testing for user stories. Support QA Leader to execute testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test) Provide content for end user training design, documentation and delivery efforts What experience you need Business Analysis & document requirements: 5-6 yrs Salesforce (Sales, Marketing, Operations, Service): 2-3 yrs System Testing - Scripts / Test Cases / UAT Agile Methodology Process & GAP analysis JIRA, Lucid Chart, Aha! (or similar tech) Training content & materials development (QRGs, FAQs) What could set you apart Salesforce Business Analyst Certification Business Systems Analyst Certification Develop technical and functional requirements Experience in communicating with Business stakeholders, end users, and IT Experience with and/or expertise in Agile methodologies Google Workspace (Sheets, Doc, Slides, etc.) Primary Location: CAN-Toronto-5700 Yonge Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).
