Job Description: Who We Are At Jackson-Triggs, we pride ourselves on being humble, welcoming, and compassionate. As Canada’s most recognized wine brand, we believe wine has the unique power to bring people together. Guided by the mantra, “You are always welcome here,” we embrace diversity, celebrate creative expression, and foster a sense of belonging. Summary of Position The Events Operations Coordinator provides friendly, responsive service to create exceptional food and wine experiences for all guests. This role focuses on event operations, ensuring the smooth execution of planned activities, and fostering a positive team environment. Team members enjoy Competitive wages (including language premiums) Creative incentive programs Full training and exciting long-term career opportunities Flexible hours Duties & Responsibilities Guest/ Event Experience: Oversee setup, execution, & closing of events Work with Event Management Team in operational planning and execution of events Deliver exceptional service to all guests, ensuring a welcoming and memorable experience. Assist in daily operations across retail and hospitality spaces to ensure outstanding guest experiences while balancing fiscal objectives. Leadership & Staff Support: Act as Manager-on-Duty, overseeing staff and estate operations during assigned shifts. Assist in daily operations of hospitality and event spaces to ensure maximum customer service Supervise staff to ensure daily goals are achieved and responsibilities are effectively delegated. Create an integrated, motivated, collaborative, and positive work environment. Coach and mentor team members, encouraging internal growth and skill development. Administrative Duties: Assist with billing & accounts receivables for internal & private events Understanding and operating point-of-sale systems Utilize organizational documents and support organizational systems to provide consistency in daily business operations. – I.e. floor plans, transfer sheets, etc. Qualifications Education & Experience: Post-secondary education required. 2–3 years of events and hospitality experience Smart Serve certified Skills & Abilities: Proficient in Microsoft Outlook, Word, and Excel. Strong multitasking, organizational, and problem-solving skills. Proven ability to work in a fast-paced environment Effective oral and written communication skills. Ambitious and goal-oriented Strong problem solving & organizational skills Strong math skills and business relationship-building abilities. Sound knowledge of wines is essential. Availability: 5 days per week during the summer. Saturdays, Sundays, national holidays, and evening shifts year-round. Our Philosophy “If you think it can’t be done, just watch us do it.” At Jackson-Triggs, we embrace challenges with determination, value hard work, and prioritize balance. We celebrate the dreamers, the doers, and those who believe in themselves. Compensation: $20/hour plus gratuities We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Our mission is simple – to build brands people love. In fact, seven of the top 20 brands in Canada are proudly part of the Arterra Wines Canada family: Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford. We have more than 140 years of experience in the Canadian wine industry, with five estate wineries across the country and over 1,700 acres of premium vineyards. We have our pulse on viticulture and its latest innovations and most importantly, an understanding of what Canadian consumers are looking for in a bottle of wine. We own and operate 164 Wine Rack retail stores in Ontario and sell wine kits and products for winemaking through our RJS Craft Winemaking business.
