Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for oversight of Business Banking market-level KPIs and countermeasures for operations, LOB controls, and risk management. This role will have direct coordination with the local Market Executive to ensure optimal market operational performance including executing strategic priorities, identifying trends, and leading efforts to minimize risk. Responsibilities: Risk mitigation – market activities to identify, escalate and reduce risks within defined controls. Partner with Business Control teams to drive adherence to processes and procedures including issue management including: Identify and anticipate potential gaps and challenges in client journeys. Identify thematic issues across markets/regions to inform potential broader risk/audit concerns Market-level process reviews to mitigate control weaknesses to reduce future variability. Responsible for complex client escalations and monitoring market trends in satisfaction/complaints Compliance/Ethics – market-level oversight of all key policies and compliance activities – inclusive of training, code of conduct, outside business activities, OMAN cases, AIM adherence, and sales practices Space planning, info wall, expenses, systems accesses, EE&I action plans, and general employee services Drive business management and business continuity activities for the market (people/process/resources) Help develop associates’ skills and knowledge in Business Banking processes and procedures Required Qualifications: 5-10+ years in a large banking organization Client or front-office facing experience with ability to conduct discussions in a confident manner Strong executive presence + written and verbal communication skills Strategic mindset Process performance Influence and relationship building Strong leadership skills - Ability to foster strong collaboration among team members and help solve problems Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities in a complex environment without sacrificing quality or timelines Strong analytical, problem solving and organizational skills Desired Qualifications Working knowledge Business Banking processes and controls Front office operations, business controls, and/or risk management experience preferred Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Skills: Customer Service Management Regulatory Compliance Risk Management Stakeholder Management Talent Development Business Operations Management Change Management Customer and Client Focus Decision Making Relationship Building Business Process Analysis Career Path Design Organizational Effectiveness Strategic Thinking Strategy Planning and Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MD - Ijamsville - 3371 WORTHINGTON BLVD - URBANA (MD9994) Pay and benefits information Pay range $108,800.00 - $165,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice
