Job Details: Technical Support Analyst - .NET Jonas Software – Club Division We are seeking a dedicated professional Technical Support Analyst-.NET to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems with the ability to investigate and learn new technologies on the fly. We offer excellent career growth opportunities, benefits package, and a great business casual working environment. Support Team. This role is an entry level role to the team with limited and specific duties to start and over time will contribute to the team across all areas. JOB RESPONSIBILITIES: Provide frontline technical support to end-users; including, but not limited to software installations and updates, activations, errors, device and driver issues for printers, card readers, scanners Install and configure SQL Server and Management Studio on remote servers Troubleshoot network/connectivity related issues Write complex SQL scripts to query client data, insert/update existing records Serve as Tier two, escalation point between Clients and Jonas .NET products Keep clients informed of progression with issues and provide follow up as necessary Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, service-oriented company image among clients Assist with testing of the .NET club products Assist in after hours emergency support rotation JOB QUALIFICATIONS: 2+ years of experience working in a technical role, preferably a technical support role in hospitality, involving close communication with customers and the internal support teams Knowledge and experience with SQL, advanced Excel, Database Structure Requires 2 - 3 years of customer service Experience with networking and troubleshooting inclusive of Citrix, Terminal services Proven ability to meet deadlines and work in fast paced environment Experience working with the Microsoft Office suite, including Microsoft Word and Microsoft Excel Experience working with various operating systems, including Windows 7 - 11, Windows Server 2008-2022 Strong communication and soft skills are a must Proven ability to problem solve and teach others Excellent organizational and time management skills Must be willing to work shift that could start between 8 AM and 11:30 AM, and end between 4:30 PM and 8 PM (Mon-Fri) Some college preferred/college degree Accounting Degree and/or experience is an asset Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries an asset Business Unit: Jonas Club Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Is This You ? Jonas Club Software provides innovative, industry leading solutions for the club business. That’s what we do, but how we do it is what matters. Every interaction we have with a client is crucial to their overall experience. These interactions include sales calls, training sessions, support processes, and even the client experience when using our products. To put it simply, in order for us to deliver great client interactions, we need the best people all working together to deliver the ultimate in client experience. This is why we work so hard to find the right people to join our team. Before you apply for an opening with Jonas Club Software, here are a few things that you should know: We’re here for the long term: Jonas Club Software is a subsidiary of Constellation Software Inc. which is publicly traded on the Toronto Stock Exchange (TSX: CSU). This ensures our financial stability, and gives us the ability to focus on long term objectives. We’re expanding: We’re the largest provider of software, communication and service solutions to the club industry, and every year we acquire new clients and deliver innovative solutions. We love employee success: Internal growth is a strong focus within our business. We hire the best, and want to see them succeed. That’s why we love to promote from within, and offer multiple professional development initiatives for our employees. We believe in having fun: Customer Service Excellence Celebration Weeks Departmental Outings Company Holiday Parties Private On-Site Staff Fitness Facility Beach Volleyball Courts Staff Fitness Challenges Much More Jonas Club is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Club is part of a CSI group of companies.
