Your Moneris Career - The Opportunity You will be responsible for boarding applications from key channels. This includes providing consultative selling approach to managing these unique customers, inputting applications, managing deficiencies, managing multiple location set-ups and specific sales programs for this channel. Contract Term: 12 months. Location: You will be based in our Montreal, Sackville or Toronto office and will work in a Hybrid model. Reporting Relationship: You will report to the Team Lead – Sales Onboarding. Your Moneris Career - What you'll do Outbound calling to handle merchant communications, determine and confirm business needs and manage customer negotiations. Update applications into the boarding system to ensure KYC/AML policies and procedures are within compliance while adhering to the high level of quality and accuracy targets established. Manage applications in the onboarding cycle. Achieve and exceed performance expectations by meeting daily, weekly and monthly completed application targets. Keep current and informed on new product and market trends in the Payments industry, and use the information during merchant conversations. Effectively up-sell and cross-sell added products and services to each customer to maximize reach of all campaigns and programs, as applicable. Manage deficiencies in the boarding process and onboarding cycle; provide coaching to the channel as required. Comply with corporate policies established by Moneris Corporation including but not limited to Moneris Code of Conduct, Technology Policy & Privacy Policy. Perform other duties, as required. Your Moneris Career - What you bring Bachelor's degree in Business or a related field of study Must have knowledge of KYC/AML requirements Equivalent work experience may be considered a substitution 1-2 years of experience in customer service or sales environment with demonstrated ability to grasp and apply new skills and concepts to meet all operational targets Proficient with Microsoft Windows/ MS Office Applications Demonstrated experience learning and mastering proprietary software systems Bilingual English and French (reading, writing, and verbal) is required. Exceptional customer service orientation, with ability to employ effective interpersonal skills to meet targets and deadlines Proven ability to problem-solve in an effective way that produces creative value-added results Strong verbal and written communication skills, with the ability to effectively communicate and influence customers and channels Proven ability to effectively use time management and organizational skills to consistently meet deadlines without compromising other performance standards Previous experience in the payment industry considered an asset Your Moneris Career - What you get Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter Learning & development programs and resources to grow your career Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers #LI-Hybrid #OPS-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. Moneris is Canada’s largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions. Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond. At Moneris, we’re a team dedicated to making an impact, creating growth opportunities, and making connections with our customers and each other. When we work together, we learn from each other to become better problem solvers, better co-workers, and better people. It is through collaboration that we can continue innovating to best meet the needs of Canadian business owners. Moneris.com/careers Join our Talent Community.
