Reporting to the IT Manager, the Application Support Specialist will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group. They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following:
Develop and deliver new and existing company training requirements including product knowledge training
Work with various departments on ensuring data is captured accurately and timely.
Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
MS365 Training (SharePoint training, MS365 Training , other training as required)
Responsible for development and administration of SharePoint sites, user access, and permissions.
Provide training to support employee’s systems learning needs
Collaborate with team members to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
Process automation through MS365 Power Automate, create Workflows, Forms etc.
Develop and maintain training and best practice documentation
Provide change management support during any system implementation
Collaborate with key team members to assess training needs and recommend/deliver learning solutions across the organization
Work closely with various business units to gain a thorough understanding of operational/manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
Implementing application-related changes ( change management ) to the production application environment
Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
Collaborate with various teams to develop new application capabilities
Collaborate with systems team to review business requirements for projects or ad hoc enhancements
Collaborate with the team and the Manager of IT to develop and implement application enhancements
Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance , uptime, availability , errors, usage etc.
Other related duties as assigned
MINIMUM QUALIFICATIONS
Education/Experience
Post Secondary Degree or Diploma in a related Technology field/ Computer Science/Engineering or equivalent experience
5+ years of relevant experience, end user training, data analysis or data management, process improvement
5+ years of work experience with MS Power Platform (PowerBi, PowerApps, Power Automate)
5+ years Database management
Systems literate, preference given to those with manufacturing, CRM, ERP system, BI & Analytics applications experience and knowledge
Experience maintaining master data & report management
Ability to work with cross-functional teams
Proven decision making skills that engage and add value
Technical Skills/Competence
Proficiency in Microsoft Office365 Administration ( SharePoint sites, MS workflows, MS Forms , MS teams )
Skilled presenter and facilitator able to train-the-trainer and coach key team members
Strong instructional design skills, with the ability to develop engaging training materials
Strong interpersonal and teaching skills
Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain a very high attention to detail.
Ability to adapt to changing priorities and processes
Work independently to complete assigned tasks and projects with minimum supervision.
Excellent verbal, written, and presentation skills. Able to engage with team members at all levels across the enterprise with succinctness and clarity of thought.
Embrace new things, are open to different perspectives, and adapt quickly to an evolving environment
Profit Sharing
Gym Memberships – Wellness Programs
Education Assistance Program
Social Events
Safety Shoe and Glasses Allowance
Internal Growth and Development
Health and Dental
Life and AD&D
Vision
Health Spending Account
Critical Illness Insurance
Long Term Disability
Employee Assistance Program
