Job Summary Job Description Application Deadline: June 11, 2025 This role can be located the Caribbean Banking Market or in Canada where the successful candidate resides What is the opportunity? In this role you will be responsible for the holistic view of select Supplier relationships across multiple platforms / functional units / geographic locations. This role will be responsible for executing and ensuring adherence to RBC policy related to third party suppliers. You will act as an expert and execute on supplier management requirements and best practices within Caribbean Technology (relationship management, performance management, risk management, invoice management). You will ensure Supplier management records are stored & current and retained per RBC policies and standards. You will also facilitate regular Supplier Review Sessions with the business and Technology Stakeholders for assigned suppliers. What will you do? Maintain a comprehensive view of Supplier’s overall relationship with RBC Partner with RBC internal stakeholders (Procurement, technical teams, etc.) for contract renewals or new engagements with suppliers in accordance with RBC’s supplier contract process Partner with RBC internal stakeholders (Procurement, technical teams, etc.) to execute on contract renewals or new engagements with suppliers in accordance with RBC’s supplier contract process Ensure effective execution of Supplier Relationship Management “SRM” methods defined in the Supplier Management Playbook Perform due diligence to ensure that relevant Third Party suppliers are in compliance with policies, audit and regulatory requirements Coordinate and facilitate regular supplier meetings with Suppliers & internal stakeholders to review performance and escalate issues. Collaborates with technical teams to review Service Level Agreements for all assigned suppliers Ensure submission & validation of SLA reporting within required timeframes, document as required and works with Application custodians/ Engagement Owners and suppliers to close any service gaps & maintain performance levels through monthly reviews of SLAs and relationship building for assigned suppliers Identify emerging Supplier specific risk and enforce Supplier management activities and escalate issues in a timely manner Support any project escalations on Vendor deliveries and collaborate with Engagement Owners/ Application custodian to ensure all identified supplier risks (Privacy, Info Security, etc.) are documented and remediated in a timely manner Work with RBCC service partners & suppliers to identify, document & remediate service gaps and introduce new efficiencies What do you need to succeed? Must-have Degree in Computer Science or Business or equivalent combination of education and experience Training in Supplier Management 3 years IT experience 2 years’ experience managing supplier relationships. Highly Proficient in Microsoft Office especially Excel, pivot tables and PowerPoint. Strong inter-personal, communication, presentation, and facilitation skills. Strong conceptual, analytical, critical and problem-solving skills. Nice-to-have Experience in Supplier management strategies Experience in process improvements and efficiencies What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers Ability to make a difference and lasting impact Work with a dynamic, collaborative, progressive, and high-performing team Job Skills Communication, Industry Trends, Interpersonal Relationship Management, Negotiation, Process Management, Risk Management, Service Levels, Teamwork, Vendor Management Additional Job Details Address: 7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN City: Port of Spain Country: Trinidad and Tobago Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-04 Application Deadline: 2025-06-12 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
