Work Location Wine & Beyond Southgate About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low- cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com. Primary Purpose of Job Provide leadership and direction of a multimillion-dollar business unit, focused on delivering an exceptional customer experience, training, and developing teams, establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. About The Role We are looking for a friendly, customer service driven individual to join our Team as the Operations Manager of Wine and Beyond Southgate. The Operations Manager will work in partnership with the General Manager and management team to help lead a multi-million-dollar business to success. They will assist in the maximizing of the store's budgets and sales goals and establish a strong sales culture with accountability for operating standards and financial performance. The Operations Manager is responsible for managing staff, optimizing in-store processes, administrative functions, finances, ordering, maintaining LP and HSE requirements, recruitment, training, sales and ensuring customer satisfaction. With a keen eye for detail, they monitor inventory levels, implement visual merchandising standards, and oversee overall store presentation. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times. Essential Business Functions, Responsibilities and Accountabilities People Management Create a work culture that makes the store an inviting place to work. Be a role model who coaches, mentors, and inspires team members. Build confidence in your team through proper training and support. Delegate tasks to team members and set daily priorities in collaboration with the Management Team. Set short and long-term priorities in collaboration with the General Manager. Communicates in a clear and concise manner to the team, leading effective huddles/meetings/coaching sessions. Funnel down pertinent information to the team. Participate in recruiting, hiring, and creating succession plans for new employees. Monitors the creation of efficient department weekly scheduling for both sales and support functions. Completes and holds the team accountable to complete all required company training in a timely manner. Follows and enforces company expectations, policies, and procedures. Identifies and address HR related issues in a professional manner in collaboration with the General Manager. Customer Offering Create a sale focused culture that displays a passion for our products and takes initiative to increase personal product knowledge daily and engage with customers to deliver exemplary customer service. Actively aim to increase and share industry knowledge to all team members. Greet and engage customers in conversation and use strategic methods to increase sales metrics. Collaborate with customers to plan liquor purchases for small and large functions. Motivate the team to suggestive sell products that compliment the customers purchase. Encourage the team to suggest our preferred label and exclusive brands. Resolve customer complaints regarding sales and service; inform the General Manager of all customer complaints. Accountable for product rollouts and product launches in partnership with the Management Team. Review customer surveys with the General Manager, react professionally to all feedback. Understand and utilize local market trends. Evaluate programs and promotions for effectiveness. Financial Ensure that goals are met through appropriate planning and organization of labour, inventory, and finances for short and long-term success. Meet or exceed store financial targets. Review daily, weekly, and monthly sales/metrics with the Management team. Identify wins and opportunities, celebrate the wins, and create a plan to improves performance where applicable. Review and monitor the Loss Prevention program to protect the company’s inventory and assets. Review financial documents (invoices, costs etc.) for accuracy. Day to Day Operations Complete the daily expectation checklist. Ensure the Manager-On Duty program is being followed. Ensure opening and closing cash procedures are being followed and handled in and efficient and effective manner. Investigate and report any discrepancies to the General Manager and Cash management team. Set daily tasks for the store in partnership with the Management Team. Communicate expectations to the team. Ensure the team follows all merchandising and pricing guidelines. Ensure the store is always clean, maintained, stocked and ready for business. Ensure the store standards are being upheld. Monitor incoming ecommerce orders and action accordingly. Monitor communications (email, voicemail). Approve payroll timecards daily. Identify and address maintenance issues in a timely manner. Inform the General Manager of all maintenance issues. Execute merchandising programs in partnership with the Management Team. Plan merchandising strategies for large orders in collaboration with the General Manager and management team. Communicate the plan with the team and execute. Work with your team to ensure orders are put away the same day they arrive. Monitor store inventory levels. Build orders per the ordering schedule and guidelines. Monitor the min max for any anomalies, review and attach special order notes. Provide the department managers with a list of out of stocks or substitutions to be investigated. Monitor the bulk min max to ensure the department managers are maintaining the assortments. Address any opportunities and/or concerns regarding ordering with the Management team. Identify At-Risk and slow-moving items. Create an action plan in partnership with the Management Team to sell, reduce or clear. Follow-up on credits and returns to vendors. Ensure the team completes monthly cycle counts within the allotted time frame and investigates and reports any discrepancies to the General Manager prior to seeking approval to post from the Area Manager. Plan and execute yearly full store counts in collaboration with the General Manager. Provide comprehensive cash register training for all employee who might use a POS or process payments. Follow-up as needed to ensure all cash procedures are being followed at all times. Ensure all LP/HSE audit requirements are being met in collaboration with the HSE representative and General Manager. Ensure that DTLs and negatives are addressed daily. Complete breakage weekly. Ensure that all HSS reporting is completed as per the reporting guidelines. Attend all required meetings and training sessions. Regulatory Adherence Ensure that OHS, LP, ProServe/Serving It Right/TAP and other regulatory requirements and procedures are implemented and adhered to in collaboration with the Operations Manager and HSE representative. Participate in health inspections, audits. Ensure all first First-Aid, LP and OHS Training is managed accordingly and arrange for more training on a need-by-need basis. Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right Ensure AGLC/BC LRS and other government guidelines are met. Adheres to all SNDL Inc. policies, with a focus on Social Responsibility Qualifications Work Experience Minimum, two-years' experience in a management position. Previous operations experience is considered an asset. Minimum, 2-year experience in a big box environment. Proven track record of successfully managing a large team. Education Post-secondary education or equivalent (preferred, not required) ProServe/Serving it right Certification. First-Aid Certification considered an asset. Training in wine/beer/spirits (preferred, not required) Physical Requirements Available to work a varied retail schedule, including evenings and weekends. Able to safely lift up to 50 pounds. Repetitive lifting, bending, and squatting. Able to stand for an extended period of time. Comfortable and willing to climb ladders and run other store related equipment. Other Skills and Capabilities Soft skills – Leadership, teamwork, adaptability, problem solving, attention to detail, organized and exhibits exceptional work ethic. Strong communication skills (written and verbal). Customer service and sales driven. Proven track record of success. Strong computer skills. Proficient in Word, Excel, Outlook. Understands how to review and analyze financial statements. Must be able to pass a Background Check. Must have access to reliable transportation. Occupational Health and Safety Employees have the following basic rights: Right to refuse unsafe work. Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative Right to know, or the right to be informed about, actual and potential dangers in the workplace. Employees responsibilities include the following: Employees must work in compliance with OH&S acts and regulations. Use personal protective equipment and clothing as directed by SNDL Inc. Report workplace hazards and dangers to your General Manager or Health and Safety Representative. Report all accidents and incidents immediately to their General Manager and document it on our HSS website. Report all broken or damaged equipment to your General Manager and document it on our HSS website. Workplace Hazards Robbery and shoplifting – psychological stress, violence, and harassment. Overexertion injuries. Lifting and Handling Materials. Slips, trips, and falls. Knives and broken glass. Why Work With Us? At Wine and Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply below! ADDITIONAL REASONS TO JOIN OUR TEAM! Competitive salary and benefits. Flexible hours. Employee Discount. Free Uniforms. Contests and prizes. Product Knowledge training. With hundreds of locations throughout Alberta and British Columbia, there’s a convenient location near you. Thanks for considering a position with us! Cheers! We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process. Our Commitment to Diversity & Inclusion: SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse, and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages, and abilities. SNDL is a vertically integrated, multi- segment, multi-banner retail operator, and Canada’s largest regulated product platform. To learn more about SNDL– please watch the video below: https://sndl.com/Overview/Videos/default.aspx#gallery-1
