At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, comprehensive and competitive benefits plan, a hybrid work model and flexible work arrangements. We prioritise learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come! Job Description: Recruiting for two (2) Fixed Term Roles for up to 9-Months. PURPOSE OF POSITION Accountable for delivering a wide variety of regulatory support to the Market Conduct Division including but not limited to setting up complaint files and sending out acknowledgement letters, reviewing and processing non-complex license applications and applications related to surrendering, transferring, upgrading and terminating of a license, updating/flagging databases, and sending out enforcement letters. KEY RESPONSIBILITIES Provides regulatory support to the Senior Manager, Business Support Services and the Heads within Market Conduct Division in the delivery of a range of licensing, complaint and enforcement activities. Provides backup administrative support where required. Updating on a regular basis licensing and complaint databases. Licensing & Enforcement Support: Reviewing licence applications for completeness of documentation, ensuring compliance with FSRA requirements, updating databases, following up with applicant to clarify and resolve issues, flagging suitability issues, and where required escalating to Licensing Registration Specialist. Issuing renewal licences when required. Processing other applications including licensing name changes, terminations, transfers, upgrades, withdrawals and surrendering licenses. Coordinating with Finance to process refunds and chargebacks to applicants. Complaint/Compliance Support: Managing the MC-COMPLAINTS inbox, RightFax, Digital Mail Room and coordinating with the Contact Centre to review all incoming complaints to ensure no duplication of complaints filed. Setting up complaint files and sending acknowledgement letter to complainant prior to assignment to a Compliance Officer. Preparing and processing correspondence in collaboration with the appropriate area (MPP, CEO & Ministry). Enforcement Support: Preparing, processing and sending out non-filer and enforcement letters (SAMPS, AMPS, suspension directives etc.) to public related mortgage, HSP and AIRS. Updating relevant databases and maintaining a tracking system to monitor and follow up on the delivery and non-delivery of letters to report back to the involved area (MCD, LLAT, Legal and Finance). Identifying the need for and recommending the modification of various administrative systems, processes, and procedures to support business and project needs to enhance operational efficiencies. QUALIFICATIONS Education and Experience Degree/Diploma in a related field or equivalent experience. Minimum 3 years of administrative assistant experience. Knowledge and Skills Knowledge of general office administrative protocols. Analytical skills to monitor and ensure the integrity of division administrative records, databases, and tracking systems; to identify and resolve division regulatory issues, or develop effective solution recommendations for the Senior Manager, Business Support Services. Writing, proof reading, and editing skills. Strong organizational skills and the ability to work with minimal supervision; to be self-directed, to take initiative without direction, and to use time efficiently by effectively prioritizing work. Ability to tactfully communicate with various levels of the organization to request or provide information. Ability to maintain confidentiality of sensitive and highly confidential information. Strong attention to detail, organization and time-management skills and the ability to stay on task in a fast-paced environment with the ability to take immediate, effective action in high-pressure situations. Proficient with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams) and other internal applications, as required. Knowledge of database systems. Please note that this position will close at 11:59PM on June 18, 2025* Job Posting End Date: 06/18/2025 Job postings close at 11:59pm on the date noted. Compensation Grade: Grade 33-OPSEU OAD Compensation Range: $29.53 - $34.75 Bargaining Unit: OPSEU Job Code: Job Code: 10OAD Employment Type: Fixed Term (Fixed Term) Scheduled Weekly Hours: 36.25 FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code. NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, innovative, independent and self-funded regulator of financial services and pensions. The organization promotes strong financial services and pension sectors while protecting the public interest. FSRA has responsibility for regulating property and casualty insurance (including auto insurance rates); life and health insurance; credit unions and caisses populaires; loan and trust companies; mortgage brokers; health service providers (related to auto insurance); and pension plans. We are building an agile, forward-thinking and collaborative culture, and FSRA is committed to encouraging innovation and competition, and promoting market integrity and stability. Joining FSRA is an exciting opportunity to help shape the regulator of the future.
