Responsibilities / Tasks GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster Keep learning – Take advantage of tuition reimbursement to further your education or skillset Live well – Our wellness incentive program rewards healthy habits support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact. Roles and Responsibilities: Gain expertise in GEA FT’s “Robotic Milking Concept” and “Good Cow Milking” techniques, including basic hygiene knowledge. Provide expert on-farm and remote support, training, and usage guidance for DairyPlan, DairyNet Suite, CattleEye, and CowScout software, while maintaining familiarity with other industry software. Serve as the knowledge expert for Canada-specific reporting and documentation (DairyTrace, ProAction, CQM, etc.). Offer basic technical support to North American GEA dealers via phone, email, and TeamViewer for both conventional and automatic milking equipment. Analyze pre-sale and pre-startup herds, prepare dealers and customers, lead milking system startups, and provide follow-up support. Develop, update, and deliver training on herd management software to dealership technicians. Support the field technical team, perform software updates, and monitor test farms. Advise dealers and customers on herd management, performance, and software-related issues. Resolve customer technical issues and escalations. Collaborate with external partners to train and support GEA software interfaces. Submit call reports, progress updates, and dealer evaluations to management. Coordinate with sales personnel on new prospects, potential issues, and dealer matters. Report needs for new products, design, or software changes to your manager. Attend trade shows and industry meetings as required. Your Profile / Qualifications The typical base pay range for this position at the start of employment is expected to be between $74,000 - $84,000 per year. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards. Bachelor’s degree in agriculture, technical, animal science, or related field with 4+ years of experience, or 8+ years of relevant experience without a degree. Proficient in both French and English Extensive background in dairy or animal agriculture. Experience with computer software and networking. Proficient in herd management software and data handling. Hands-on experience in production agriculture systems. Strong team leadership and collaboration skills. Adaptable with the ability to develop quick action plans. Skilled in training, teaching, and technical presentations. Excellent organization, communication, and interpersonal skills. Willingness to travel up to 60%. GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #Engineeringforthebetter Did we spark your interest? Then please click apply above to access our guided application process. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.
