Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are currently recruiting for motivated and knowledgeable Commercial Vehicle & Lifestyle Road Appraisers to service Ontario-GTA. In this role, you will be responsible for the assessment of repairs and total loss valuations for heavy on road and off-road vehicles of various kinds. This will include but not limited to Motorhomes, RV’s and commercial use trailers, heavy industrial equipment, heavy trucks, medium duty and tow trucks, motorcycles, snowmobiles, ATV. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service and accuracy. Come join our team! What you'll do: Inspect and assess damage to heavy trucks, trailers, buses, and RVs at repair facilities, customer location, campgrounds, or remotely. Prepare detailed and accurate repair estimates using industry-standard software (e.g., Mitchell, Audatex, etc.) and communicate repair estimate information to customers, repair facilities and claim representatives as required. Communicate effectively with policyholders to explain the appraisal process and answer questions regarding damage assessments Review and interpret repair invoices, photos, and supplemental estimates Ensure compliance with insurance policies, procedures, and provincial regulations Provide expert advice on repair vs. replacement decisions and total loss evaluations Review appraisals from approved vendors Negotiate with repair facilities on repair plan processes Re-inspect repaired units for quality of service and cost control measure. Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs. Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field. Identify potential fraud indicators and escalate suspicious claims for further investigation. Hours of operation can include evenings, weekends and statutory holidays. Identify and communicate opportunities to improve the customer experience, the claims handling processes and financial outcomes for the business Participate in continuous improvement initiatives to enhance appraisal accuracy and customer satisfaction What you'll bring: Excellent communication and negotiation skills Minimum of 2 - 5 years of vehicle damage appraisal, minimum 2 years of heavy Truck and equipment appraisal and collision repair industry experience Strong knowledge of vehicle construction, repair methods, and estimating software Working knowledge of Mitchell Estimating System Prior appraisal and hands on shop experience a must. A strong team player, strong problem-solving skills Excellent communication, negotiation, and customer service skills Ability to work independently and manage multiple assignments Experience with commercial fleet claims or specialty vehicles Valid driver’s license and willingness to travel to inspection sites Familiarity with Canadian insurance regulations and provincial guidelines What you’ll get: Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
