Company DescriptionSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.Job DescriptionProvide exceptional service to an upscale international clientele via telephone, email and chat while maintaining a positive, empathetic and professional attitude toward customersOffer assistance and solutions that will result in increased customer satisfactionAssist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or aboveProvide order and returns status to customers and explain policies and proceduresAction customer ordersCollaborate with colleagues when necessary to resolve customer complaints, and escalate as neededProvide feedback to the team and management about customer trendsPerks And Benefits:$19.00 per hourExtended health and dental benefits, including comprehensive mental health programs and coverageParental top up programGenerous Employee Discount Access to telemedicine and employee and family assistance programSavings and retirement plan matching contributionsGender Affirmation Coverage Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technologyQualifications How To Excel In This Role:A minimum of 2 years of customer service experience, preferably in a call center environmentExcellent written and verbal communication skills in both French and English as you will be servicing clients in both languages dailyOpen to work from Monday to Friday and during weekends according to business needsAn interest in fashion and products What Sets You apartAble to work autonomously from home with minimal supervision.Tech savvy and capable of troubleshooting common tech issues with minimal support (wifi, VPN, etc..).Proficient at multitasking. Agents work with two screens and seven core applications (Zendesk, Talkdesk, Slack, Gmail).Good communication and negotiation skills, strong judgment and autonomy.Additional Information#LI-Hybrid, Hybrid
