Job Description Current work authorization for Canada is required for all openings. You will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly. Business Overview The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada. Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications. Key Accountabilities Develop LWC/Apex/Visualforce in Salesforce platform and document process Develop Einstein Analytics / Tableau CRM components Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans Develop and configure event management tool (Marketo) Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation Participate in planning and execution of CRM and Events Management tools upgrades and migrations Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support Proactively promote enhancements to departmental processes, technical and business solutions Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners Skills, Knowledge and Experience 2 years Development experience with Java and JavaScript in full stack requirements Experience with Web Services Development Solid experience with the full life cycle of software development Strong leadership skills Detail oriented, with strong analytical skills Customer service oriented Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users Self-starter with strong teamwork culture General understanding of the financial services sector Nice to Have Development experience (LWC, Apex, Visualforce) with Salesforce platform Experience with Einstein Anayltics / Tableau CRM Understanding of SaaS, CRM and Event Management systems architecture and development tools Experience with Salesforce Service Cloud development Experience with Salesforce Financial Cloud development Development experience with REST Web Services Development experience with Events Management systems, preferably Marketo Development experience in Mutual Funds industry Education University degree, preferably in Computer Science, or equivalent work experience Salesforce Certification – Salesforce Certified Platform Developer I or II preferred Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options. Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team About Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .
