How will you CONTRIBUTE and GROW? This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores and as a pickup and delivery driver you will be as to provide safe, efficient, prompt, and courteous interactions with our customers, while promoting ALC’s quality and safety objectives. Adequate customer service: Provides prompt and courteous delivery of cylinder gases and/or welding supplies. Picks up empty cylinders as required. Maintains a personal liaison with Customers, Account Executives, Warehouse, and Customer Service teams. Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions. Loads and unloads trucks: Loads and unloads trucks with other team members and ensures trucks are loaded efficiently and in accordance with regulations. Pick your own load of cylinders, plan out your day based on items dispatched for you, drive to required sites and pick up empties than offload trucks upon return. Truck equipment and maintenance: Ensures that maintenance and general appearance of truck and all equipment used in the performance of his/her duties are properly maintained. Contacts the CMS team immediately with any system related problems. Cylinder inspection: Inspects all cylinder ships and returns as to the condition and reports any damage by tagging the cylinder and noting the customer information and condition on the tag and any other applicable documents. Uses the Quality System to record defective cylinders and customer complaints. Administrative tasks: Issues accurate delivery notes and receipts for all products supplied and returned from customers to assure correct invoicing. Maintains accurate truck records, including PANDA, TDG and WHMIS documentation, highway log, and follows all CMS procedures. Receives and processes customer orders (phone, email in, fax, etc) Prepares quotations and standard tender requests. Safety/Quality: Operates vehicles in a safe manner. Uses all tools, dock plates and tailgates in a safe and careful manner while taking particular care to ensure the personal safety of all people exposed to the said equipment. Has full responsibility for cooperating with all aspects of ALC’s safety program. Reports all unsafe conditions, and all accidents immediately to his Supervisor or the Safety Champion. Advises customers on proper handling and storage of cylinders and reports any safety hazards to his Supervisor. Adheres to, and follows Good Manufacturing Practices (GMP) as it pertains to medical gases, and medical devices within the scope of their role. ___ Are you a MATCH? Diploma: High School Diploma Training: Valid class 3 license with air, acceptable driver's abstract required Knowledge: Mechanical ability, good communication skills, knowledge of compressed gases and basic welding processes, MS Office would be an asset. Transportation of Dangerous Goods would be an asset. Experience: 2 years experience in the delivery industry. Must be able to repetitively lift up to 50lbs Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!
