At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW? The Area Supervisor supervises all activities that relate to sites/branches operations, including staff management, safety, quality delivery of a full range of respiratory, Oxygen and CPAP therapy products and home medical equipment, planning, operational efficiencies and evaluating/reporting. The incumbent is accountable for asset equipment utilization and inventory levels to ensure maximum profit. Maintains staff in the multiple branches by supporting the Area Manager in recruiting, selecting, orienting and training employees. Delivers business results by ensuring employees understand job expectations through setting goals and objectives. Manages employee performance. Enforces systems, policies, procedures and productivity standards. Recommends strategic goals for the area by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Accomplishes financial objectives by forecasting requirements; helps the Area Manager prepare an annual budget; scheduling expenditures; analyzes variances; initiates corrective actions. Approves and administers vacation requests and necessary overtime for branch staff. Arranges appropriate coverage for vacation and sick relief for staff in the branches; may include consultation with managers for needed administrative, CST or Driver support. Coordinates daily workload/scheduling of branches and contract staff. Records customer/client complaints and compliments. Coordinates the on-call schedule and communicates it appropriately. Monitors branch activity reports such as; CRM reports, CPAP tracker, Triac Report, Held billing report, Inventory in-transit, Asset movement, Repair Authorization, SAP, near miss report, Oxygen start report and Infection control tracker. Ensures scheduling of client assessments and follow up along with ensuring all tasks associated with client care are completed in a timely fashion. Schedules team for most efficient coverage of territory including on-call rotation for off hours and weekends. Supports Area Manager with the efficient and cost effective implementation of Home Healthcare processes and procedures at area level. Collaborate with Operations Manager to ensure that products, assets and inventory used in Home Healthcare operations are maintained according to internal procedures and traced properly. Collaborate with the Clinical Manager to ensure that staff are properly trained and qualified and re-qualified as required by industry regulations Foster a positive work environment by mentoring and developing staff, addressing performance, and promoting continuous improvement. Ensure consistent application of company policies and procedures, while encouraging open communication and team collaboration. __ Are you a MATCH? College Certificate, Diploma or Degree in Business, Marketing, Healthcare or related field. 3-5 years of experience with supervision of employees in a business or clinical setting. Strong people management and leadership skills. Strong business acumen with a focus on financial performance Relationship building and B2B sales expertise Customer-focused Valid Driver’s License Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!
