About the Role
We’re looking for a client-focused and technically savvy Technical Account Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment and is passionate about delivering exceptional service and strategic IT guidance to clients.
Key Responsibilities
Serve as the primary point of contact for assigned clients, ensuring satisfaction and long-term partnership.
Understand client business goals and align IT strategies to support them.
Lead quarterly business reviews (QBRs) and provide insights on IT performance and opportunities.
Coordinate with internal technical teams to ensure timely delivery of services and solutions.
Identify upsell and cross-sell opportunities to expand client engagement.
Manage escalations and ensure resolution of technical issues.
Maintain detailed documentation of client environments and interactions.
Qualifications
3+ years of experience in a Technical Account Manager, IT Consultant, or similar client-facing role.
Strong understanding of IT infrastructure, cloud services, cybersecurity, and managed services.
Excellent communication, presentation, and relationship-building skills.
Ability to manage multiple clients and priorities effectively.
Experience with PSA/RMM tools (e.g., ConnectWise, Autotask) is a plus.
Certifications such as ITIL, CompTIA, or Microsoft are an asset.
