~This is a 12-month Fixed Term Contract~ IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in Mississauga, Ontario. Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters! Job Summary Are you ready to thrive in a dynamic, high-energy environment with an amazing team? As a Customer Service Representative, you'll be at the heart of our operations, handling customer requests for orders, quotes, product inquiries, and stock checks with efficiency and precision. You'll excel in our fast-paced setting, skillfully multitasking while delivering top-notch customer service. If you're passionate about helping others and enjoy a lively work atmosphere, this is the perfect opportunity for you! Principal Responsibilities Address customer inquiries about pricing, delivery schedules, and technical support with expertise and efficiency. Provide timely updates on the status of customer orders, ensuring clear and proactive communication. Resolve service issues, delays, and disputes, maintaining a high standard of customer satisfaction. Process and manage customer orders through EDI, fax, and phone using our in-house ERP system, which will transition to SAP shortly. Verify and confirm customer account details, pricing, terms, and delivery requirements to ensure accuracy. Monitor backorders and collaborate with production, purchasing, and distribution teams to ensure timely fulfillment. Qualifications & experience Minimum 5 years of experience as a customer service representative A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Proficient with Microsoft Office with a focus on Excel and Outlook Demonstrated ability to effectively resolve customer issues and complaints patiently Strong written and verbal communication skills Good team player including the demonstrated ability to contribute to and foster a positive team environment SAP system experience is an asset IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com. Aliaxis’ Purpose Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.
