IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in St.John’s, Newfoundland. Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters! Job Summary IPEX is seeking a dynamic Customer Service professional to join their team. You will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. Principal Responsibilities You will work in a high volume environment, responding to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, you will multi-task while maintaining the highest quality of customer service: • Respond to inquiries regarding price, delivery, or technical support • Respond to inquiries regarding status of customer orders • Resolve delays, service problems and disputes • Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution • Verify customer account numbers, pricing, terms, delivery requirements etc. • Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations • Liaise with other departments from the service team to ensure proper service from all directions • Provide technical support by referring to various IPEX publications • Respond to all customer inquiries in a timely manner Qualifications & experience • Minimum 5 years of experience as a customer service representative • Industry experience with Electrical, Industrial and Mechanical plumbing products is an asset • A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization • Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output • Excellent computer and internet skills, especially Microsoft Office with a focus on Excel and email • Demonstrated ability to effectively resolve customer issues and complaints patiently • Strong written and verbal communication skills • Good team player including the demonstrated ability to contribute to and foster a positive team environment IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com #LI-MD3 #LI-Hybrid At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors. Read more about us www.aliaxis.com. Aliaxis’ Purpose Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.
