An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery. Provides training for the team in all areas of learning and development, from inducting new starters and continued coaching to level 2 to daily continuous professional development of the Team in areas such as standard work and daily support needs. Key tasks include day to day account management, pro-active interdepartmental and departmental communication and training. This position will be a CBS super user. Support the external sales team and liaise with other functions within the business to meet the demands of our customers on a daily basis to deliver our vision and KPI’s. An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery. An exciting opportunity has arisen at Fordham as a Customer Services Coordinate Level 3 working closely with team colleagues on account management and learning & development delivery. Lead by example professionally and in behaviours to inspire the team to deliver exceptional customer service Exemplify excellent verbal and written communication skills when interacting with colleagues, managers, and other business partners Embody the company's core values of (insert values) through actions and leadership Foster a positive team culture focused on continuous learning, knowledge sharing, and achieving collective goals Communicate the team's vision, objectives, and priorities clearly and consistently Identify training needs and skill gaps within the customer service team Develop and facilitate training programs for new hires to onboard them effectively Provide ongoing coaching, mentoring and training opportunities for all team members Conduct training on the shop floor with production colleagues support / guidance to reinforce best practices Organise and facilitate periodic training sessions on new processes, products, systems based on updates Maintain training plans, schedules, materials and competency records Promote a culture of continuous learning and development within the team. Possess advanced expertise as a "super user" of the CBS system to troubleshoot issues Develop and deliver training modules to ensure team-wide understanding of CBS functionality Demonstrate proficiency in using and training others on SAP processes and tools Master the complaint handling system (CHS) to raise and resolve customer complaints Utilise intermediate to advanced skills in Microsoft Office suite (Word, Excel, PowerPoint etc.) Additional responsibilities can be found in the full job description. About you Work in line with DS Smith standards at all times including but not limited to Health & Safety and Quality Able to communicate and work well within a team Able to understand and achieve objectives Document good ways of working and work to these as standard Able to work on your own initiatives Some experience of manufacturing and shift working patterns Benefits Subsidised canteen Company pension Cycle to work scheme Employee discounts Enhanced maternity/paternity leave Wellbeing / Digicare+ Apps Annual health assessments Free on-site parking Referral programme DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.
