Are you looking for a dynamic and rewarding part-time role in the hospitality industry? Red Deer Resort & Casino is seeking dedicated and detail-oriented individuals to join our team as Room Attendants. In this position, you will play a key role in ensuring our guests have a clean, comfortable, and memorable stay. If you have a passion for delivering excellent service and enjoy working in a team environment, we would love to hear from you!
Under the direction of the Executive Housekeeper, the Room Attendant is responsible including but not limited to making beds, cleaning bathrooms, and changing towels. You may also need to address guest inquiries, requests and complaints in a prompt and courteous manner.
Essential Duties and Responsibilities
Efficiently cleans assigned number of rooms per day, keeping within departmental standards
Must follow the Health and Safety Rules and Procedures of the hotel
Cleans all assigned service areas keeping them clean, safe and hygienic
Packs and replenishes trolleys to the required standard at the end of each shift; keep trolleys neat and tidy
Advise Supervisor of stock shortages and required supplies
Respond to guest inquiries, requests and complaints in a prompt and courteous manner
Record lost property items left in guest rooms and provide them to the Supervisor
Secures guest rooms, ensuring all doors and windows are closed when the room clean is complete
Promptly report maintenance and safety hazards to the Supervisor/Manager
Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times
Maintain up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
Attends departmental briefings, training, meetings etc., as directed by the Supervisor/Manager ensuring all relevant information is passed on
Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests
Responsible for replacing and reporting missing items in the room such as remote control, do not disturb sign, luggage racks etc.
The immediate supervisor/manager may change your role/duties depending on the needs of the operation
Performs other duties as required
Education, Qualification and Requirements
Must be able to provide a clean criminal record check
Previous related experience preferred
Physically able to perform all duties of the position
Ability to follow instructions and to work independently
Excellent time management skills with the ability to work well under pressure
Workplace Hazardous Materials Information System (WHMIS) is an asset
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Strong work ethic and positive team attitude - Able to communicate both verbally and written in English
First Aid/CPR preferred
Work Environment
Able to stand and walk repeatedly over the course of a shift
Ability to tolerate exposures to heat, cold and water
The employee must frequently lift and/or move up to 20 pounds.
While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching
Regularly exposed to including but not limited to contaminants, industrial cleaning chemicals, and dust and dirt.
Hours of Work
The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, as well as weekends and holidays.
The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit your resume. Please ensure the name of the position is included in the subject line. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.
