The Service Manger is responsible for overall customer service, maintaining and growing sales for the service department, and maintaining effective and efficient shop operations.
At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
Extended Health & Dental Benefits
Premiums Paid by Employer
Employer Contribution Pension Plan
Growth Opportunities
Paid Training
Long term job security
Employee Assistance Program
Telus Health Virtual Care
Responsibilities
Foster a positive and communicative environment
Continually improve culture and support employees
Perform duties with integrity and fairness in accordance with Peterbilt Pacific standards
Lead monthly service and safety meetings
Analyze monthly department statements and review with Branch Manager
Work with all departments in the dealership as a team for maximum efficiency and effectiveness
Ensure quantity and quality of work performed by the service departments meets and exceeds customer satisfaction
Look after paperwork requirements for head office when dealing with WCB, absence requests, banked time payouts, etc.
Perform ongoing employee reviews and ongoing check-ins
Oversee that the following tasks are performed as required by lead hands and service writers
Take customer requests and complaints for the required repairs
Organize shifts, workload and manpower including after hours and Saturday shifts
Prepare handwritten work orders and check for outstanding recall campaigns
Secure required vehicle information serial number, mileage or copy of registration
Ensure computer generated work orders are opened
Request to have work order closed, review them and explain the completed repairs and costs to the customer
Assign work to the technicians and supervise the repairs
Maintenance of yard, shop, tool room and ensure the proper care of tools and the building are kept for a clean and safe work environment according to Work Safe BC
Negotiate and resolve customer disputes and complaints
Keep up with the distribution of all new letters, policies and service bulletins
Must participate in all training programs made available through Peterbilt or outside vendors
Ensure employees are participating and completing required training programs
Interview for the hiring of new technicians and apprentices
Coordinate apprenticeships with the ITA
Ongoing communication with parts and sales departments
Other duties and projects as assigned
Qualifications
5 years managerial experience preferred in a similar industry however, leadership experience in the service department is an asset
Valid Class 5 and 3 Driver’s License
Strong leadership skills
Ability to listen to and communicate with customers effectively, striving toward a successful resolution every time
Solid understanding of how to manage P&L with an entrepreneurial mindset
Solid understanding of all truck technical systems
Ability to promote service sales and expand customer base
Strong computer skills – able to use Microsoft (excel, word, and outlook)
Excellent written and verbal communication skills
Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
Compensation Rate
$100,000 - $117,000 annually + variable compensation
