Do you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? If you’ve answered yes to any of these questions, we want you!
Executive Aviation is hiring Customer Service Trainer to lead our training program at the Saskatoon Airport (YXE). Specifically, we are looking for someone to train employees on air carrier and Executive Aviation procedures to ensure we are providing exemplary service to our clients and their passengers. The successful candidate will be required to demonstrate a strong knowledge of best practices, the ability to facilitate in class, on-line, and on the job classes. This position will report to the airport Station Manager.
What do we offer?
Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.40-$27.51/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.
Responsibilities
Leading and developing the local training program
Maintaining documentation and records including air carrier trainer matrixes
Scheduling and facilitating course material to meet initial and recurrent requirements
Represent EA in carrier train the trainer programs
Providing hands on job shadowing instruction
Providing instruction and coaching employees on best practices
Providing equipment demonstration and instruction
Promoting safe work practices
Working in the operation across all shifts
Qualifications
At least 2 years of airline customer service experience
Successful completion of all Training and Read and Signs
Demonstrated ability to lead by example by creating a positive learning and working environment
Must have RAIC and a driver’s license with a clean driver abstract
Ability to travel, with reimbursement
Ability to work all shifts (nights, weekends etc.)
Strong communication and interpersonal skills
Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
Flexible and patient characteristics
