Company Description"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionAs a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.What You Will Be Doing:Greet guests upon arrival with a warm and sincere welcomePerform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standardsIssue keys while ensuring utmost safety and confidentialityMaintain and protect guest privacy and discretionSettle guest accounts while ensuring all services standards are followedAssist guests and answer inquiries regarding hotel facilities in an informative and helpful wayDrive revenue through room upsells and cross-promotion of other hotel outletsResolve guest issues and inquires, and escalate to Supervisor or Manager when appropriateOther duties as assignedQualificationsAbility to work all shifts including mornings, evenings, overnights, weekends, and holidaysPost secondary diploma in a Hospitality Management Program an assetPrevious experience in Front Office operations in a luxury setting an assetAn operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)Proficiency in English required, bilingual is an assetExcellent written/verbal communication, coaching and interpersonal skillsStrong guest service orientation, utilizing empathy and creative thinkingAbility to work well under pressureThrives in a fast-paced environment Frequent walking and standing during shiftAdditional InformationWhat’s in it for you:Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributionsEmployee benefit card offering discounted rates in Accor worldwide Learning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21Discounted meals in our staff cafeteria Exclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
