With more than 45,000 employees and partners worldwide, the Customer Experience
and Success (CE&S) organization is on a mission to empower customers to
accelerate business value through differentiated customer experiences that
leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently
exceed customers’ expectations in every interaction, whether in-product,
digital, or human-centered. CE&S is responsible for all up services across the
company, including consulting, customer success, and support across Microsoft’s
portfolio of solutions and products. Join CE&S and help us accelerate AI
transformation for our customers and the world.
Advocacy and Customer Trust (ACT) delivers connected support experiences to our
customers to gain and keep their trust.
Our?Service Manager will be positioned and aligned with our customers as Chief
Operating Officers within the account, strategically placed to ensure that we
have the appropriate level of engagement to support and drive the customer’s
reactive support landscape and improve operational health. As such you will work
with some of the world’s largest companies, public sector depts and not for
profit organisations pursuing strategic activities, utilising Microsoft
technologies to modernise their business.??
We create an environment where you can do your best work and build a career both
in the Service Manager role as well as the wider Microsoft. As your interests
and goals evolve we will enable you to connect you with a diverse, thriving
community that can help you grow.
Weekend on-standby/on-call will be required within the local policies and laws
of the hiring country, typically one weekend in six.
In the Customer Service & Support (CSS) organization we are looking for people
with a passion for delivering customer success. As a Senior Support Escalation
Manager, you will be the primary contact managing escalated customer and partner
issues. This opportunity will allow you to accelerate your career growth, hone
your problem-solving, collaboration and orchestration skills, and deepen your
relationship management expertise.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each day
we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
