We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. About Us We’re UserTesting, a leader in human insights; we believe the path to understanding and great experiences starts with empathy—seeing and hearing how another person engages with the world around them. At UserTesting, you’ll be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we help companies connect with their audiences through an experience that’s intentionally and uniquely human. Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding. The Opportunity As a Financial Analyst on our FP&A team, you’ll play a key role in driving financial clarity and strategic insight across the business. You’ll collaborate closely with G&A leaders to manage operating expenses, forecast budgets, and deliver actionable insights that guide high-impact decisions. This is a highly collaborative role with opportunities to work cross-functionally with partners in Accounting, Talent Acquisition, and Corporate FP&A. From supporting monthly closes to building forecasts and refining board and executive reporting, you’ll have plenty of opportunities to deepen your financial expertise and help scale a high-growth finance organization. This role is remote within the US. The Team You’ll join a collaborative and distributed FP&A team within our Finance organization. We work across the business to deliver trusted insights and proactive guidance. We value curiosity, precision, and partnership—and we’re energized by helping our colleagues make confident, data-driven decisions. What We’re Looking For We’re excited to meet candidates who bring financial rigor and a collaborative spirit. Key skills and experience include: Experience managing budgeting and forecasting for G&A teams Strong grasp of expense management, including variance analysis and reporting Familiarity with headcount forecasting and reconciliation (Workday + Adaptive Planning a plus) Ability to partner with Talent Acquisition on workforce planning Confidence in reviewing open POs and accruals with business partners Experience using financial planning tools, especially Adaptive Planning Comfort managing actuals integrations and structural planning elements Meticulous attention to data accuracy and system reconciliation Skilled in preparing reports for board and executive audiences Clear communicator with a collaborative, stakeholder-first mindset Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some candidates hesitate to apply unless they meet 100% of the criteria—but you may be just the right fit for this or other roles. We’re committed to building a diverse, inclusive team and we’d love to hear from you. Application Process Meet with a Recruiter Meet the Hiring Manager Participate in a Skill Interview and Stakeholder Interview Offer Stage Accommodations At UserTesting, we’re committed to providing inclusive and accessible experiences for all candidates. We pride ourselves on building empathy and believe diverse perspectives are key to creating exceptional experiences. If you need accommodations or specific adjustments to the interview process, please reach out to us at: talentexperience@usertesting.com. We're here to help—just ask! UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling. At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.
