Company DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionThe Global Practice Leader – NGFW will be responsible for creating and driving the Global practice, implementing a worldwide community of Technical Services consulting staff with skills and interest in the target Domain, and aligning this community with the field Sales, Sales Engineering teams, Services Sales teams, Marketing and relevant engineering functions.The Global Practice Leader will report directly to the Senior Director of Technical Services Global Practices and will collaborate with the Theater Leaders and the extended worldwide Technical Services leadership team.Responsibilities:Analyze and understand market-driven needs within the Technical Services domain to ensure improved customer adoption and outcomes. Translate these needs into concrete service offerings in collaboration with the PS Portfolio Manager.Align new service offerings with Customer Success initiatives to build comprehensive and cohesive Customer Success Plans that maximize customer value and retention.Lead the development and execution of Go-to-Market strategies for new service offerings. Support marketing initiatives through the creation of promotional content and campaigns, and equip Services Sales teams with training, materials, and scoping support to effectively sell the offerings.Partner with senior sales leadership to synchronize Practice activities with high-priority sales programs and promotions, ensuring consistent execution across all regions.Assess and support capability and capacity requirements to ensure readiness for delivering new services and emerging technologies. Drive enablement through training programs for new hires, field teams, and PS partners.Collaborate with Engineering and Product Management teams to integrate PS into New Product Introduction (NPI) processes, ensuring PS readiness during product scoping and field deployment phases.Establish and grow a globally visible practice team by fostering cross-functional collaboration, maintaining cadence, and promoting knowledge sharing through IP reuse, best practices, and standardized templates.Work with PS Partner Manager and Theater Leaders to empower delivery partners, enabling them through pre-scoped service packages, datasheets, delivery templates, and additional supporting collateral.Collaborate with Global Practice Leaders to implement the PS vision into measurable, globally consistent objectives and dashboards that support strategic and operational excellence.Act as a conduit for field feedback on products and relay insights to Engineering to drive product improvements and increased customer satisfaction.Leverage PS tools such as Clarizen to identify inefficiencies and automate processes. Identify toolset gaps and lead initiatives for new tool implementation to drive operational efficiency.Mentor and develop practice team members, fostering a culture of continuous learning, accountability, and high performance.QualificationsYour Experience Typically requires 15+ years of experience in Technical Services, cybersecurity, or enterprise technology leadership roles.Demonstrated expertise in the network security and firewall domain, including familiarity with Hardware, virtualized, and software-based firewall solutions such as VM-Series firewallsProven success in leading large-scale service delivery initiatives for Enterprise and/or Service Provider customers, with a strong understanding of customer engagement, solution positioning, and business value articulation.Strong background in Technical Services strategy, consulting delivery, and stakeholder management, including navigating complex customer environments and resolving delivery challenges.Ability to translate business requirements into scalable service offerings and align those offerings with evolving customer needs and industry trends.Proven ability to influence and drive outcomes across cross-functional teams, including Sales, Engineering, Product Management, and Marketing.Skilled in building and managing high-performing global teams, with a focus on collaboration, best practice development, and knowledge sharing.Excellent presentation and communication skills, with the ability to speak confidently at internal and external events, represent services strategy, and articulate the value of NGFW solutions in business terms.Experience working with strategic partners and vendors to co-develop and scale delivery models across diverse markets.A trusted leader with a history of building strong relationships with internal and external stakeholders, driving alignment across geographies and functions. Additional InformationThe Team[Input by recruiter and audited by recruiting specialist]Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.
