We are looking for an exceptional Senior Technical Program Manager who is
passionate about leveraging data-driven insights to drive strategic initiatives
and deliver impactful solutions. You should possess both a strong technical
background in program management and a keen business acumen that enables you to
think strategically across complex systems and organizational boundaries. You
will navigate a wide range of challenging scenarios requiring extensive use of
data analysis, cross-functional collaboration, and strategic planning. The
successful candidate will work in lock-step with Engineering teams, Data
Scientists, Product Managers, Business Analysts, and other stakeholders across
the organization to drive the successful execution of high-impact programs that
enhance our analytics capabilities and customer experiences."
Key job responsibilities
We are looking for an exceptional Senior Technical Program Manager who is
passionate about leveraging data-driven insights to drive strategic initiatives
and deliver impactful solutions. You should possess both a strong technical
background in program management and a keen business acumen that enables you to
think strategically across complex systems and organizational boundaries. You
will navigate a wide range of challenging scenarios requiring extensive use of
data analysis, cross-functional collaboration, and strategic planning. The
successful candidate will work in lock-step with Engineering teams, Data
Scientists, Product Managers, Business Analysts, and other stakeholders across
the organization to drive the successful execution of high-impact programs that
enhance our analytics capabilities and customer experiences.
Key Responsibilities:
Spearhead data-driven initiatives that leverage our rich datasets to extract
actionable insights, improve customer experiences, and drive business value
Lead cross-functional teams to design, implement, and optimize data
architecture, pipelines, and advanced analytics solutions.
Collaborate with Data Scientists, BI Engineers, and ML Scientists to implement
innovative analytics algorithms for statistical analysis, prediction,
clustering, and machine learning.
Partner with Product Managers and Business Analysts to build and verify
hypotheses that improve AWS Support business outcomes.
Drive the continuous improvement of reporting and analysis processes,
simplifying self-service support for customers through data-driven solutions.
Keep abreast of advances in big data technologies and lead pilots to scale our
data architecture to accommodate growing datasets and evolving customer needs.
Translate complex data insights into clear, actionable recommendations for
leadership and stakeholders
A day in the life
You will:
Develop and improve the current data architecture, data quality, monitoring and
data availability.
Collaborate with Data Scientists to implement advanced analytics algorithms that
exploit our rich data sets for statistical analysis, prediction, clustering and
machine learning.
Partner with BAs across teams to build and verify hypothesis to improve the AWS
Support business.
Help continually improve ongoing reporting and analysis processes, simplifying
self-service support for customers.
Keep up to date with advances in big data technologies and run pilots to design
the data architecture to scale with the increased data sets of customer
experience on AWS.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving
revenue, adoption, and growth from the largest and fastest growing small- and
mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that
world-class support is critical to customer success. AWS Support also partners
with a global list of customers that are building mission-critical applications
on top of AWS services.
