Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Are you passionate about heavy equipment and customer success? As a Technical Service Representative (TSR), you’ll be the trusted advisor to our mining customers—ensuring their equipment operates at peak performance while building strong, lasting relationships. This role combines technical expertise, proactive service, and customer engagement to support Caterpillar equipment to OEM standards. If you’re a mechanically inclined professional with a customer-first mindset, this is your opportunity to make a real impact! For this position, the expected salary range is between $115,000 and $125,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. We also offer additional incentives such as an annual bonus and premium for certain shifts. Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment. Job Description: Provide in-field technical support to reduce downtime of loading and drilling fleets, ensuring mine production targets are met. Schedule and conduct regular customer visits, building strong relationships with key stakeholders and identifying service needs early. Collaborate with the Finning Parts Department to ensure timely delivery of parts for both planned maintenance and unplanned repairs. Deliver timely, data-driven technical reports to customers and internal teams, outlining equipment condition and service recommendations. Conduct machine audits and use analysis reports to advise customers on necessary component replacements and maintenance actions. Maintain open, effective communication with internal departments including technical services, account management, and marketing to align on customer support strategies. Immediately escalate critical machine-down situations to the appropriate internal teams to ensure swift resolution. Identify and recommend safety improvements, including strategies to mitigate Serious Injury and Fatality (SIF) risks. Maintain accountability through scheduled activity tracking and performance metrics. Build and maintain a comprehensive library of technical issues and resolutions to support continuous improvement and knowledge sharing. Qualifications: Minimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries. Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels is required. Solid understanding of mining operations and equipment performance requirements. Excellent verbal and written communication skills for clear technical reporting and customer interaction. Strong organizational and time management abilities to manage multiple priorities and customer schedules. Proven problem-solving skills with a proactive, solution-oriented mindset. Highly adaptable and able to work effectively in diverse, fast-paced environments. Strong attention to detail and commitment to safety and service excellence. Self-motivated with the ability to work both independently and collaboratively. Demonstrated desire for continuous learning and growth within a dynamic organization. In-depth knowledge of Caterpillar equipment and OEM service standards. Note: This position can be worked out of the following Finning locations: Elkford Cranbrook Kelowna Kamloops Prince George Calgary Edmonton Permanent, full-time role. Continuous shift (7 x 7). Flexible option plan benefits with varying levels of coverage from day one. Matching pension contributions to help you save for the future. Employee Share Purchase program with matching contributions. RRSP and TFSA options through Sunlife. Paid vacation with an increasing allowance based on years of service. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
