Job Details
Job Location: Minnesota Office - Little Canada, MN
Salary Range: Undisclosed
Essential Functions
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Service Responsibilities:
-Provide accurate and professional customer service
-Incoming order entry via phone, email, web
-Outbound calls to customers with delivery status
-Provide problem resolution for customers and drivers
-Accurate and complete documentation of all issues
-Constant contact with other reps and dispatchers
-Multitask between order entry, monitoring delivery status, problem resolution, etc.
-Other customer service and office duties as assigned
Dispatcher Responsibilities:
-Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
-Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
-Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
-Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
-Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
-Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
Job Accountabilities
-Provide accurate and professional customer service.
-Accurate and complete documentation of all issues.
-Incoming order entry via phone, email, web.
-Outbound calls to customers with delivery status.
-Communicate clearly with customers, drivers and office personnel.
-Provide problem resolution for customers and drivers.
-Constant contact with other reps and dispatchers.
-Multitask between order entry, monitoring delivery status, problem resolution, etc..
-Know, understand, and follow all company policies.
-Be available to work assigned shifts, clearing any changes with supervisory personnel.
-Monitor and work the late-run list.
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
